Adding declarative actions for a custom related list in software workspace

shill
Mega Sage

In our standard UI16 software model form, we have several custom related lists that we created for configuration of our workflows for that particular model.  This includes one to many and many to many related lists.  Of course, in the standard UI, adding edit UI actions is easy.  In workspace, it seems to be a disaster of complexity (so much for low code).

I could understand if this was an option, but since we are being forced into this SAMP workspace...

 

I've tried to follow the Introduction to Declarative Actions article, but I did not expect to be so complex.  Since I could not get anything to work, I asked our Elite SN partner about how to create this UI functionality.  They inquired with their team of developers and had no idea, and their developer, in trying his hand at creating, had the same results as my attempt.

 

Has anyone successfully created an Add and Remove declarative action on the software asset workspace for a custom related list?  At this point, I am just ready to point our asset team back to UI16 and deal with whatever issues arise when Utah comes. 

1 ACCEPTED SOLUTION

Brad Tilton
ServiceNow Employee
ServiceNow Employee

Hey Steve, I think the article is showing how to create an Add button for a M2M related list. Is yours an M2M or a One to Many (with a reference field on the child table)?

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4 REPLIES 4

Brad Tilton
ServiceNow Employee
ServiceNow Employee

Hey Steve, I think the article is showing how to create an Add button for a M2M related list. Is yours an M2M or a One to Many (with a reference field on the child table)?

Well, in starting over and following a bit more, I have found that I was able to make it work AFTER a cache dump.  Our table is a custom m2m table. Prior to the clearing the instance cache, I could get the button to show, but could not get it to trigger for some reason.

 

Either way, it is working. Now to spend time on my other 5 related lists 🙂

Dhirendra Singh
Mega Sage

@Brad Tilton 

Could you please advise the article link?