Hello,
I have created a custom workspace in company instance, during live agent chat if agent handling multiple chats when the requesters send a messages that is not showing as a desktop notification in workspace. I have enabled inbox alerts settings also and added the instance url in the browser site permission. But OOB configurable workspace working as expected, requesters chat messages showing as desktop notification and also inactive session tab also have purple indicator if any new unread messages but it is not working in custom workspace and also configured all the functionality like( UX App route, Screen Collection&Parent component) & Agent chat shell similar to OOB CSM workspace. But still it is not working. Surprisingly it is working in PDI for custom workspace.
#CSM
