How do I enabled this smart feature for the navigator

XvE
Tera Contributor

In my PDI, the navigator search works far more intelligent than in our production systems.

If I mistype a little bit in the PDI, it still finds the menus:

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In our own instances it needs contiguous text

2026-03-18 07_40_46-2026-03-18 07_40_29-Greenshot.png - Greenshot image editor.png

1 ACCEPTED SOLUTION

Ankur Bawiskar
Tera Patron

@XvE 

From Yokohama onwards ServiceNow has new feature because of this this must be happening

Production must be on older release

check this detailed blog

Fine-Tune Your ServiceNow Navigator: Say Goodbye to Irrelevant Search Results 

Seems you need to update "glide.ui.polaris.nav_filter_accuracy_score" to 100

💡 If my response helped, please mark it as correct ✅ and close the thread 🔒— this helps future readers find the solution faster! 🙏

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7 REPLIES 7

Ankur Bawiskar
Tera Patron

@XvE 

From Yokohama onwards ServiceNow has new feature because of this this must be happening

Production must be on older release

check this detailed blog

Fine-Tune Your ServiceNow Navigator: Say Goodbye to Irrelevant Search Results 

Seems you need to update "glide.ui.polaris.nav_filter_accuracy_score" to 100

💡 If my response helped, please mark it as correct ✅ and close the thread 🔒— this helps future readers find the solution faster! 🙏

I compared the PDI with our own instance and indeed on the PDI this was set to 75

Updating our own instance to the same, gave me the result I was looking for.

Thank you all for your help!