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yesterday - last edited yesterday
In my PDI, the navigator search works far more intelligent than in our production systems.
If I mistype a little bit in the PDI, it still finds the menus:
In our own instances it needs contiguous text
Solved! Go to Solution.
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2 hours ago
From Yokohama onwards ServiceNow has new feature because of this this must be happening
Production must be on older release
check this detailed blog
Fine-Tune Your ServiceNow Navigator: Say Goodbye to Irrelevant Search Results
Seems you need to update "glide.ui.polaris.nav_filter_accuracy_score" to 100
💡 If my response helped, please mark it as correct ✅ and close the thread 🔒— this helps future readers find the solution faster! 🙏
Ankur
✨ Certified Technical Architect || ✨ 10x ServiceNow MVP || ✨ ServiceNow Community Leader
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2 hours ago
From Yokohama onwards ServiceNow has new feature because of this this must be happening
Production must be on older release
check this detailed blog
Fine-Tune Your ServiceNow Navigator: Say Goodbye to Irrelevant Search Results
Seems you need to update "glide.ui.polaris.nav_filter_accuracy_score" to 100
💡 If my response helped, please mark it as correct ✅ and close the thread 🔒— this helps future readers find the solution faster! 🙏
Ankur
✨ Certified Technical Architect || ✨ 10x ServiceNow MVP || ✨ ServiceNow Community Leader
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2 hours ago
I compared the PDI with our own instance and indeed on the PDI this was set to 75
Updating our own instance to the same, gave me the result I was looking for.
Thank you all for your help!
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2 hours ago
Hi @XvE
PDIs often have the latest AI-driven search optimizations, while production environments may lag in upgrades.
You can refer it:
https://www.servicenow.com/docs/r/zurich/platform-administration/ai-search/overview-ais.html
https://www.servicenow.com/docs/r/zurich/customer-service-management/ra-configuring-ai-search.html
