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How do I enabled this smart feature for the navigator

XvE
Tera Contributor

In my PDI, the navigator search works far more intelligent than in our production systems.

If I mistype a little bit in the PDI, it still finds the menus:

2026-03-18 07_40_29-Greenshot.png

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

In our own instances it needs contiguous text

2026-03-18 07_40_46-2026-03-18 07_40_29-Greenshot.png - Greenshot image editor.png

1 ACCEPTED SOLUTION

Ankur Bawiskar
Tera Patron

@XvE 

From Yokohama onwards ServiceNow has new feature because of this this must be happening

Production must be on older release

check this detailed blog

Fine-Tune Your ServiceNow Navigator: Say Goodbye to Irrelevant Search Results 

Seems you need to update "glide.ui.polaris.nav_filter_accuracy_score" to 100

💡 If my response helped, please mark it as correct and close the thread 🔒— this helps future readers find the solution faster! 🙏

Regards,
Ankur
Certified Technical Architect  ||  10x ServiceNow MVP  ||  ServiceNow Community Leader

View solution in original post

7 REPLIES 7

Ankur Bawiskar
Tera Patron

@XvE 

From Yokohama onwards ServiceNow has new feature because of this this must be happening

Production must be on older release

check this detailed blog

Fine-Tune Your ServiceNow Navigator: Say Goodbye to Irrelevant Search Results 

Seems you need to update "glide.ui.polaris.nav_filter_accuracy_score" to 100

💡 If my response helped, please mark it as correct and close the thread 🔒— this helps future readers find the solution faster! 🙏

Regards,
Ankur
Certified Technical Architect  ||  10x ServiceNow MVP  ||  ServiceNow Community Leader

I compared the PDI with our own instance and indeed on the PDI this was set to 75

Updating our own instance to the same, gave me the result I was looking for.

Thank you all for your help!

Tanushree Maiti
Tera Sage

Hi @XvE 

 

PDIs often have the latest AI-driven search optimizations, while production environments may lag in upgrades.

 

You can refer it:

https://www.servicenow.com/community/now-assist-articles/check-out-the-brand-new-ai-search-setup-pag...

 

https://www.servicenow.com/docs/r/zurich/platform-administration/ai-search/overview-ais.html

 

https://www.servicenow.com/docs/r/zurich/customer-service-management/ra-configuring-ai-search.html

 

Please mark this response as Helpful & Accept it as solution if it assisted you with your question.
Regards
Tanushree Maiti
ServiceNow Technical Architect
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