How to add new colums in the list view of csm/workspace for case

[Gopal14]

Hi Team,

How to add new columns in the list view of csm/workspace for case view. 

For SLA's I want to add business elapsed time and business time left for all users. I want to remove actual elapsed time and actual time left.

I have tried but it is working for me only, not for all users in workspace view

[Ankur Bawiskar]

@Gopal14 

What do you mean by only in workspace view?

Can you share what did you configure so far based on suggestion by Viraj?