How to display the correct landing page in a workspace?

gjz · ‎02-27-2025

We are just dipping our toes into workspaces and I am struggling with a concept that seems simple, but I can't figure out how to implement it.

I understand that different landing pages can be created for different groups using audiences, but I really haven't seen any details on how to open the correct landing page based on the group.

For example, in the IT department, there is a Infrastructure group (Tier 2/3), Application Development group (Tier 2/3), Help Desk group (Tier 1). Each group needs different information displayed on their landing page - the Infrastructure group needs CI specific tasks, App Dev group needs Agile tickets, Help Desk needs neither CI or Agile tickets.

The audience only uses role and all three groups have the itil role. How do I configure the landing pages so that if the user is in the Infrastructure group, the user will have the Infrastructure landing page automatically displayed, App Dev landing page for someone in App Dev, etc?

Brad Tilton · ‎02-28-2025

If you're talking workspace landing pages, you'll generally have different variants for different audiences/personas. Unfortunately, those audiences can only be defined by roles rather than groups by default.

That being said, there is a property that can be enabled that allows you to associate user criteria with audiences, and user criteria can use groups. The downside here is that it needs to be enabled by support as enabling user criteria in this way can have some performance impacts to your workspace.

View solution in original post

Dr Atul G- LNG · ‎02-27-2025

Hi @gjz

I am not sure it is 100% possible but

https://www.servicenow.com/docs/bundle/yokohama-platform-user-interface/page/administer/workspace/ta...

https://www.servicenow.com/community/developer-forum/how-to-set-landing-page-differently-for-differe...

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Brad Tilton · ‎02-28-2025

If you're talking workspace landing pages, you'll generally have different variants for different audiences/personas. Unfortunately, those audiences can only be defined by roles rather than groups by default.

That being said, there is a property that can be enabled that allows you to associate user criteria with audiences, and user criteria can use groups. The downside here is that it needs to be enabled by support as enabling user criteria in this way can have some performance impacts to your workspace.

gjz · ‎03-03-2025

Hi Brad,

I did see that and wondered if it is something I should try. It's the Service Operations Workspace that we are trying to use and where I have created the different variants. It's a shame that the workspace is limited to just roles. Thanks!