How to edit Service operation workspace (SOW) home page

Research · ‎03-06-2025

Hi,

How to edit Service workspace operation (SOW) Homepage

I want to edit existing report of SOW homepage

Incidents SLA's greater than 80 % or equal to

Thanks

Ankur Bawiskar · ‎03-06-2025

@Research

the OOB homepage is readonly. you will have to duplicate it

All steps are mentioned here

How to add additonal reports to Service Operations Workspace (SOW) homepage

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader

View solution in original post

Dr Atul G- LNG · ‎03-06-2025

Hi @Research

https://www.servicenow.com/docs/bundle/utah-it-service-management/page/product/service-operations-wo...

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Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
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Research · ‎03-06-2025

Hi @Dr Atul G- LNG
No Luck could you please elaborate steps
Thanks in advance

Dr Atul G- LNG · ‎03-06-2025

Hi @Research

On which step are you stuck? This link will guide you to reach the page/variant level, and then you can make the necessary changes.

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

****************************************************************************************************************

Ankur Bawiskar · ‎03-06-2025

@Research

the OOB homepage is readonly. you will have to duplicate it

All steps are mentioned here

How to add additonal reports to Service Operations Workspace (SOW) homepage

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader