How to inactivate an agent workspace

[JPSS]

We were moving to next exxperience ui so we want to inactivate the old workspace. How we can do that. How we can route users to the new workspace.

[Jose Oprin Jr_ · Accepted solution]

Hi, 

You may wanna check out these posts as these might help you gain insights as to what you are trying to achieve:

Basic Overview on Migrating to a Configurable Workspace
https://www.servicenow.com/community/next-experience-articles/basic-overview-on-migrating-to-a-confi...

How to disable the Agent Workspace after migrating to another Workspace

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1637948

How to enable Next experience UI for Agent workspace?

https://www.servicenow.com/community/developer-forum/how-to-enable-next-experience-ui-for-agent-work...

In ITSM domain, the equivalent of Agent Workspace in the Next Experience UI is the Service Operations Workspace (SOW). If you wanted to explore more, setting up a conversation with your account manager would be a good idea as they would be able to explain it according to your instance's set-up. 

Hope this helps!

Kind regards,
Jay-R Oprin

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