How to prevent disabling system notification?

[shun6]

Hi all,

I set "force delivery" = true on each notifications so that user always receive it.

But when user disable system notification at user pereference, that user don't receive notifications.

Is there any good idea to prevent user from disabling system notification?

[Anirudh Pathak]

Hi,

Please have a look at the below article - 

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1565933

[Dr Atul G- LNG]

Hi @shun6 

I am not sure about answer, but this is what the purpose of user preferences that if user want can enable /disable emails as per wish.

[shun6 · Accepted solution]

I found solution.

1. Create Busiess Rule on user [sys_user] which set "notification" field always disable.

2. Set each notification's "force delivery" to true.

By disabling each user's notification, user can't disable system notification at user preferences like below image.

And notifications(force delivery=true) is sent to users regardless of their "notification = disable" setting.

Force a notification to be sent (servicenow.com)