How to translate email notifications

Gopal14
Tera Contributor

‎02-19-2025 01:08 AM

Hi Team,

 

How to translate email notifications.

 

On case table, I need to translate case resolved notification.

 

On Accounts table we have created a custom field called language field type is choice, choices are English, Germany, Dutch.

 

If case Account.language is Germany, then we need to translate the case resolved notification to Germany.

If case Account.language is empty then we need to show it directly in English.

 

I know we have localization, in that we will do translation, but how can we achieve for account.language is germany case.

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Ankur Bawiskar
Tera Patron
Tera Patron

‎02-19-2025 01:16 AM

@Gopal14 

did you check this?

Multilingual email notifications 

How to setup static translation on email notifications for first time? 

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
✨ Certified Technical Architect  ||  ✨ 9x ServiceNow MVP  ||  ✨ ServiceNow Community Leader
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Dr Atul G- LNG
Tera Patron
Tera Patron

‎02-19-2025 01:36 AM

Hi @Gopal14 

 

https://www.servicenow.com/docs/bundle/yokohama-platform-administration/page/administer/notification...

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1156980

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