Resolved! Theme option is not availabe on Preference Dialog
Hi, After upgrade from Rome to Tokyo the Theme option is not available on preferences dialog. Does anyone knows what is the issue? Is it an known impact from upgrade?
Forum Posts
Resolved! Theme Builder not showing custom themes
Hi there!When I make a custom theme, it's available for editing through Theme Builder as long as I do not add a variant to it. As soon as I do, it no longer appears as an option in the Builder. Removing the Variant from the theme does not bring it ba...
Resolved! Open multiple tabs at the same time in Configurable Workspace via UI action
Hello. Is there a way to open multiple tabs at once in the configurable workspace/workspace experience via a UI action? I was able to use action.openGlideRecord() to open one record successfully, but all of the records created before the final record...
Change Query in Data visualization component in Service Operation Workspace
I want to change the query to fetch data in Data Visualization component of Donut type in Service Operation workspace. How can I do that ?
Reports on workspace landing page doesn't load
Hi There, We are facing an unusual issue where for few users some of the data visualizations are not loading. Everytime the reports that doesn't load are not same and changes on every refresh. Please find below screenshot for same.Any suggestions wil...
Sidebar - Discuss button does not show in Agent Workspace
Hi all,According to this document - Sidebar (servicenow.com), I think the Discuss button should be available in agent workspace (now/workspace/agent). However, it does not have it.I added this button in following this article - LINK. It does not work...
UI Builder Form Stop "Open Record" from redirecting to a subpage
Hello, I'd been fighting with this behavior and I don't know how to deal with it. Using a "Portal App Shell" app, whenever I click on a reference field "Open record" button, I get redirected to [my current URL]/sub I want to prevent this from happen...
Clearing FX currency fields
Is it not best practice to clear FX currency fields via server side script? code used: Glideobject.my_currency=""; Is there any variation of working FX currency fields working in native UI vs Workspace UI? is there any example from OOB that clears FX...
How to change a color of all UI Actions on the instance?
Hi, I need to set a certain color for all UI Actions on the instance. I have a UX Style with CSS definitions, but out all of them, I haven't found any so far, which defines the color of UI Actions on the instance. Can you help me please, where can I ...
Resolved! Applicaton and update picker in the next UI experience (polaris) -->SOLVED via SN Utils
Hi, We activated the polaris UI on our development environment. But the application and update picker are put in an menu item. This is causing us a lot of additional work and errors are made because you are not working in the correct update set for ...
Revert a dashboard to its previous version
Hi, Someone has changed the ITIL Dashboard for our Live instance and the ITIL Owners wants it to be reverted to its previous state.Can someone help me out in achieving that?
How to resize widgets in the 1st container to match that of 2nd container. Screenshot posted
Hi All, I want 1st row widgets to be of same dimension as of 2nd row but not been finding a way to do so. Just like 2nd row has some white space at the end, I need at the end of 1st row. What I feel its something to do at Container level only, becau...
UI builder
How to capture/save the data entered by user from the catalog item configured in UI builder (like we use "g_form" in service catalog client scripts to fetch the data selected/entered by user to validate) Pls someone help me on this. @Servicenow @uib...
subscribe button for knowledge article is not enabled in workspace(SOW) kb_view page?
I see subscribe button is enabled on portal and classic view but not in workspace view ,Is it not enabled OOTB? ,can you please help if its not supported on workspace(SOW) view or need some configration or customization portal view workspace view
Resolved! Workspace/UI Builder Issue: Variable Summarizer Not Populating Data in Record
Hello Everyone, Background:We are developing a custom application with a custom request table (extended from the task table), and this application includes a new workspace for the fulfillers to utilize for managing their tickets. The form view of thi...
