Add change to show in the related list in a problem in the workspace
The change i just made in the problem record it need to show in the related record, It has to show the change in the related record (where de X is )
Forum Posts
How to configure variant page for audience in SOW?
Hi,I am working on configuring a variant page in Service Operations Workspace, for a specific itil group audience.I want to show only the ritms and inc assigned to their group. They will not be working with catalog tasks for example. When looking at...
Resolved! is it easy to learn UI builder ????
Is learn iUI builder a straightforward process? What steps should be taken to transition an existing agent workspace to a configurable workspace, and what level of effort is typically involved in this migration?
Default ACL for UX List Applicability and M2M for ui builder
I am trying to find an explanation of a default behavior I am seeing related to list applicability. Within UI builder, I created a m2m map to show a specific list item to a specific applicability/role. While impersonating the user with the role (sn...
Resolved! Change Start Page based on Specific Group or Role
Hi, I'm currently working on a configuration that needs a group of Knowledge Managers to have the current start page be the Knowledge Homepage upon logging in to their instance. So far, I've seen the method the Preference option to change the Current...
Can't upload attachment to new record
Hi community,I found weird behaviour on Next Experience Workspace. When I open new Invoice (sn_shop_invoice) I can’t upload new attachment (logged as admin). However it is allowed by default (page isn’t customised for new record). ACLs are ok, I even...
Contextual sidepanel in workspace for custom application
Hi Experts, We created an agent workspace for a custom application and would like to have contextual sidepanel options for attachments on the record page. I tried out all the available community articles around this area, but unfortunately, nothing w...
Resolved! Display value at reference field
Hi all,I want to know which value would be displayed in reference field.For example, User[sys_user] has department reference field and [name] value is displayed but when I check the Department[cmn_department] table configuration, Display is set fals...
How to check if the email is not sent to users?
Hello experts,We have a current scenario where there is some emails that is not sent due to the user being inactive. I just found that it is the oob behavior that servicenow will not send outbound emails to an inactive user. My next goal is to check ...
Resolved! How to remove the provide feedback in show help - vancouver
Hi All - How can we remove Provide Feedback in help center menu. Thanks!
Does searching on the system logs cause slow performance on the production instance?
Hello,Does searching on the system logs slow down an instance? We need to search for the system logs but my only filter is the message content, which will search through all the system logs. I just tried searching just for 2 days amount of logs but i...
Resolved! Service Operations Workspace Home Permissions
Roles = itil + sn_sow.sow_userMy users receive a permission error. I have not been able to determine what is missing. Can you help? Thank you.Is it is related to visibility of incidents? I'm not clear on why that is restricted.
SOW workspace configure chrome_tab create major incident
Hi,there is an option to create a new major incident from SOW Plus sign?It's not a regular record.
Service Operations Workspace Performance
Has anyone experienced performance issues after deploying the Service Operations Workspace to their production environment? We recently rolled out SOW to our new instance with a user base of over 1000, but have been receiving reports of slow load ti...
