I am creating new application in UI Builder where whenever i click on an Incident, it should show which state its currently as process flow like below. I am unable to find which container to use and how to pull the data.
Hii have created a custom configurable workspace intend to make it availavle for itil users and change managers i have created two tabs on workspace and components inside iti am trying to make change tab visible for only users with role/group belong ...
Hi there, I am trying to add a stacked bar chart to a workspace via UI Builder. I currently have a bar chart in there by Case count by 'Assigned to' but am looking to expand that so that it shows cases by state by assigned to. so in the bar would ...
I want to redirect the logged in user with custom role to CSM/FSM Configurable Workspace. How to achieve this?
Hello there,I am trying to add a new playbook action to open a new UXF page. I am also trying to do the same from a Form Decoration action as well.I already watched the following video. By far the best information available on the topic.https://www.y...
Hello experts,I was exploring on the user preference my_home_navigation_page and I was not able to see the expected result on my PDI. In the documentation, it is said that setting that property will make it so that the homepage that the user see upon...
In the Service Operations workspace (Tokyo Version) within an Incident record, there is no context menu shown when I right-click on that tab as shown: Is there any possibility to add context menu within the Service operation workspace -Incident tabl...
I would like to ask if anyone has same issue with me and how to fix that. I turned off the next Experience Polaris, then I changed company logo using Basic Configuration UI16. The company logo displays after save. But the logo was not displayed in ...
Does anyone know how to change the colors and logo in the Service Operation Workspace if the Next Experience UI is disabled? I can't find a way to make these changes.The instance is upgraded to Utah, however it still uses the old interface, I was ask...
Hi all, We are finally going to enable Next Experience within the next couple of weeks. I went through much of the documentation, watched videos, etc. Yes, we are aware that we have to train users. Question: Which Next Experience configurations are ...
Hi,I want to refresh the HR Case form on the HR Agent workspace whenever state value changes. When the flow runs and conditions are met, the flow updates the state, but the UI action buttons presented on the form remain from the previous state. There...
'How to just create a cancel button to cancel a incident in any state. It should stay on the same page after cancellation in SOW". I am confused which api to use, "g_aw. " or "g_modal." . A solution to this would be very helpful.
Looking to modify the values presented on the header. On the config it is referring to @ Data.gform.nowRecordCommonHeader.secondaryItems. Can anyone help where I can find it ? Thanks in advance.
Has anyone come across this issue? I installed Theme builder with the intention of creating some themes that my users can then choose. I noticed two things:1. Cannot set a theme anymore via preferences after installing theme builder. 2. After I crea...
Hi all, Can we show a preview pane in Workspace? I realise this is available on Platform UI but Workspace does not allow this feature. I would appreciate it if there were suggestions for workarounds too. TIA,Janet
