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05-22-2023 06:48 PM
Hi ,
I have reffered below articles to setup SOW landing page for users after logging in:
https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1278869
I performed everything as its mentioned yet when I impersonate user , user is redirected to now/nav/ui instead of /now/sow/home
what am I missing.
Solved! Go to Solution.
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05-22-2023 07:41 PM
Hi @rachana_patel ,
1. Check the Service Operation workspace plugin to ensure it is in the latest version.
2. Update the system property "glide.login.home" and set its value to "now/nav/ui/home".
3. Create a new property called "sn_sow.service_desk_group" and update it with the sys ID (system ID) of the service desk group.
4. Verify if the SOW (Statement of Work) redirection functionality is working correctly. Check if the property "glide.next_experience.user_selected_landing page_enabled" is enabled. If it is not enabled, please enable the property.
5. Verify if there is a user preference set for "my_home_navigation_page" where the system value is true. If such a record exists, please delete it.
As mentioned in document, Service Operation Workspace supports both ITIL Tier1/Tier2 agents so any ITIL agent would get redirected to SOW.
1. We are using below homepage destination rule to redirect ITIL user to SOW. Here we use user criteria field. Open that record and add Service desk group in group field or customised script part to achieve required redirection.
2. In the previous SOW releases, we were using below Unified navigation app - Service Operations Workspace to redirect ITIL user to SOW. Disable this script.
https://<instance_name>.service-now.com/nav_to.do?uri=sys_ux_screen.do?sys_id=7c2ed69dc3bb3010965e07...
I would greatly appreciate it if you would consider marking the given response as correct if it proves beneficial to you.
Thanks and Regards,
KD
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05-22-2023 07:41 PM
Hi @rachana_patel ,
1. Check the Service Operation workspace plugin to ensure it is in the latest version.
2. Update the system property "glide.login.home" and set its value to "now/nav/ui/home".
3. Create a new property called "sn_sow.service_desk_group" and update it with the sys ID (system ID) of the service desk group.
4. Verify if the SOW (Statement of Work) redirection functionality is working correctly. Check if the property "glide.next_experience.user_selected_landing page_enabled" is enabled. If it is not enabled, please enable the property.
5. Verify if there is a user preference set for "my_home_navigation_page" where the system value is true. If such a record exists, please delete it.
As mentioned in document, Service Operation Workspace supports both ITIL Tier1/Tier2 agents so any ITIL agent would get redirected to SOW.
1. We are using below homepage destination rule to redirect ITIL user to SOW. Here we use user criteria field. Open that record and add Service desk group in group field or customised script part to achieve required redirection.
2. In the previous SOW releases, we were using below Unified navigation app - Service Operations Workspace to redirect ITIL user to SOW. Disable this script.
https://<instance_name>.service-now.com/nav_to.do?uri=sys_ux_screen.do?sys_id=7c2ed69dc3bb3010965e07...
I would greatly appreciate it if you would consider marking the given response as correct if it proves beneficial to you.
Thanks and Regards,
KD
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05-22-2023 09:11 PM
Thanks @Kasi Dhanabalan for the detailed solution , the links are not complete, could you please post the complete list?
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05-23-2023 12:17 AM
Hi @rachana_patel ,
Please find the links below:
https://<instance_name>.service-now.com/nav_to.do?uri=sys_homepage_destination_rule.do?sys_id=6b596e79ed801110f877faea558f694a
https://<instance_name>.service-now.com/nav_to.do?uri=user_criteria.do?sys_id=685feaf1edc01110f877faea558f6907
https://<instance_name>.service-now.com/nav_to.do?uri=sys_ux_screen.do?sys_id=7c2ed69dc3bb3010965e070e9140dd4c
