Odd Alignment & Logo Issues - Unified Header

maxsteiner
Tera Contributor

Hello, has anyone experienced something like this and has any ideas?

 

Ever since upgrading to the Zurich release, on loading a page one of two things will sometimes occur:

 

1. The unified header menu item drop-downs will appear unaligned and a bit corrupted looking (image attached as example).

2. The company logo will appear cut-off or even overlap with the menu items (image attached as example).

 

Refreshing the page usually resolves the issue until it returns.

 

Have tried a few things that haven't worked so far

- Changed company logo to ensure it wasn't causing scaling problems.

- Repaired Unified navigation app shell scoped application plugin.

- Disabled our custom theme & switched to OOTB Coral.

- Used different browsers to rule out specific browser issue (happened in Firefox, Chrome, Edge).

1 ACCEPTED SOLUTION

Tanushree Maiti
Tera Patron

Hi @maxsteiner 

 

Could you try in incognito/private browser to ensure old CSS isn't loading.

 

also , Ensure your  instance is on the latest available Zurich patch, as minor alignment issues are often resolved quickly in updates.

 

 

Please Accept the solution if it assisted you with your question & Mark this response as Helpful.
Regards
Tanushree Maiti
ServiceNow Technical Architect
LinkedIn: https://www.linkedin.com/in/tanushreemaiti

View solution in original post

3 REPLIES 3

Tanushree Maiti
Tera Patron

Hi @maxsteiner 

 

Could you try in incognito/private browser to ensure old CSS isn't loading.

 

also , Ensure your  instance is on the latest available Zurich patch, as minor alignment issues are often resolved quickly in updates.

 

 

Please Accept the solution if it assisted you with your question & Mark this response as Helpful.
Regards
Tanushree Maiti
ServiceNow Technical Architect
LinkedIn: https://www.linkedin.com/in/tanushreemaiti

Thanks, Tanushree, will try both those & see

Updating to Zurich Patch 7 seems to have solved it. It persisted a bit after the upgrade but then subsided after clearing cache. Thanks for the help!