Service Global Search Configuration

Ya_Ga
Tera Expert

Hi Community,

 

I am looking to configure the Global Search display result, As of now in the below image, when i search using a text from the source it displays the "title [yellow]" as the main line with big character size, my requirement is to get the KB number[Orange] instead of the title. Could you please walk me through the process of achieving the required result. 

 

Yaswanth_G_0-1709260633347.png

 

After that, do we have any special characters like "*", "", "&", "%" , "AND", "OR" etc., to use in the global search to narrow down the results in the search page?

could you please suggest me all the possible keys used in the search and what it can used for.

 

Yaswanth_G_1-1709261000302.png

 

Your help is greatly appreciated!

 

Thanks!

 

2 REPLIES 2

Amit Verma
Kilo Patron
Kilo Patron

Hi @Ya_Ga 

 

Below post could be helpful :

https://www.servicenow.com/community/developer-forum/changing-the-global-search-results-fields-in-th...

 

Thanks & Regards

Amit Verma


Please mark this response as correct and helpful if it assisted you with your question.

Service_RNow
Mega Sage

Hi @Ya_Ga 

The answer to your question is available in the product documentation links: it will be helpful to you

-global-text-search 

GlobalTextSearch 

 

Thanks