Service Global Search Configuration
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02-29-2024 06:48 PM
Hi Community,
I am looking to configure the Global Search display result, As of now in the below image, when i search using a text from the source it displays the "title [yellow]" as the main line with big character size, my requirement is to get the KB number[Orange] instead of the title. Could you please walk me through the process of achieving the required result.
After that, do we have any special characters like "*", "", "&", "%" , "AND", "OR" etc., to use in the global search to narrow down the results in the search page?
could you please suggest me all the possible keys used in the search and what it can used for.
Your help is greatly appreciated!
Thanks!
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02-29-2024 08:21 PM
Hi @Ya_Ga
Below post could be helpful :
Thanks & Regards
Amit Verma
Please mark this response as correct and helpful if it assisted you with your question.

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02-29-2024 08:34 PM - edited 02-29-2024 08:35 PM
Hi @Ya_Ga
The answer to your question is available in the product documentation links: it will be helpful to you
Thanks