Service Operations Workspace Home Permissions

[Bill_Collins]

Roles = itil + sn_sow.sow_user

My users receive a permission error.  I have not been able to determine what is missing.  Can you help?  Thank you.

Is it is related to visibility of incidents?  I'm not clear on why that is restricted.

[Maik Skoddow · Accepted solution]

Hi @Bill_Collins 

please check whether the issue from the following KB article applies to your instance: https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1298698 

If not the answer from the following similar question might also help: https://www.servicenow.com/community/itsm-forum/service-operation-workspace-permissions/m-p/583904 

Maik

[Bill_Collins]

Maik, Thank you very much.  I had to navigate there via sys_ux_applicability.list in the left nav as the other page would not accept my scope change on refresh.  Bill