Ticket Configuration Issue

[mhafizam]

After updating to Yokohama, i cannot edit on the Ticket Configuration.

Before this i can add a new Tab Name under Tab Configuration.

Anyone knows how to solve this?

[mhafizam · Accepted solution]

Hi All,

Issue resolved after clearing the cache.

[mhafizam]

from my previous comment, i already from actual scope using scope picker. 

[mhafizam]

I have a quick question — why is the 'Additional Details' column visible for some users but not for others? Please refer to the two screenshots below from different users. Could this be due to a misconfiguration?

[Ankur Bawiskar · Accepted solution]

@mhafizam 

if the incident is having variables associated to it then it's shown

Additional tab configured in the Standard Ticket Configuration not displaying for Incidents on porta... 

If my response helped please mark it correct and close the thread so that it benefits future readers.