UI Builder - Open a record in a workspace view.
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01-08-2023 11:40 PM
Hello,
I have added a simple list component in my configurable workspace. Now, I wanted to open the record in the workspace view that has a limited number of related lists. I have added View as the required parameter and set the value of this parameter to the workspace using the row clicked->link to destination event mapping. However, it is not working as expected and the record is still getting opened in the same default view. Is there any other way to achieve this?

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01-09-2023 03:27 AM
@KushalTshare the image from ui builder, I cant see what kind of component used in the 'record' page.
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01-09-2023 08:41 PM
Two things here.
1. make sure your form has that "workspace" view in it.
2. Check if any customization is done on Record page to show a specific view. If yes, that has to be removed and mapped to the page properties.
Your mapping looks correct to me.
ServiceNow Community Rising Star 2022/2023
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09-05-2023 08:03 AM
Hi @KushalT
I don't know if the following solution solves your problem. However, it helped me.
Don't look in the UI Builder for the solution. Go to the backend!
In the table UX Page Registry you have to check if the view entry under UX Page Properties is configured correctly. You have to specify there which view should be displayed. If the view entry is missing (happens when you configure a new workspace from scratch), you have to create it first. See Print.
Regards
Severin
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11-14-2024 03:14 AM
Hi @KushalT , I have the same issue, not being able to set the view when opening a records from a list.
Did you find a solution?