Why can't I add catalog item to My List in Service Operation Workspace

[JLeong]

Hi Guys,

I am trying to add a new list to My List in Service Operation Workspace. I have added a few but can't add the catalog item table (sc_cat_item), error: " Catalog Item can't be added as My Workspace List". Is there a property to update?

Thanks in advance.

[Hemanth M · Accepted solution]

Hi @JLeong ,

There is a BR which is preventing catalog item table.

Name: Prevent Catalog Item in My List

Table : sys_ux_my_list

Verify the impact before you make any changes this logic.

Hope this helps!!

[JLeong]

Thanks Hemanth!!!

[Sumanth16]

Hi @JLeong ,

I think this feature available in washington.

Please refer below documentation:

https://www.servicenow.com/community/developer-forum/how-to-open-a-catalog-item-in-now-experience-wo...

https://docs.servicenow.com/bundle/washingtondc-platform-user-interface/page/administer/workspace/ta...

Plz mark my solution as Accept, If you find it helpful.

Thanks & Regards,

Sumanth meda