Workspace change during upgrade

vamshi krishna4
Giga Guru

Hi,

In one of the OOB workspace we have hidden a component directly in the config section of that component, during the upgrade if there any updates to that page will it effect the current configuration or will there be a skipped record for this so we can validate and commit the updates from the upgrade.

I need some help understanding the effects of upgrade for customizing the workspaces.

 

Thanks,

Vamshi

1 ACCEPTED SOLUTION

Brad Tilton
ServiceNow Employee
ServiceNow Employee

Most pages we ship OOTB are read only so you'd have to duplicate the page into a new variant and make your changes there. Also in this scenario the original page would get updates and you'd be able to compare that to your customized page and make a decision on how to proceed. There are a few pages we ship editable and in those cases if you update the page the updates would be skipped. On the back end each page is its own record.

View solution in original post

2 REPLIES 2

Mark Manders
Mega Patron

The best thing to do is to create a variant of the workspace and apply your changes there. It will be a skipped change during an upgrade, but it could be a big one that you need to go through. These have a lot more fields to check than a simple business rule in your skipped changes.


Please mark any helpful or correct solutions as such. That helps others find their solutions.
Mark

Brad Tilton
ServiceNow Employee
ServiceNow Employee

Most pages we ship OOTB are read only so you'd have to duplicate the page into a new variant and make your changes there. Also in this scenario the original page would get updates and you'd be able to compare that to your customized page and make a decision on how to proceed. There are a few pages we ship editable and in those cases if you update the page the updates would be skipped. On the back end each page is its own record.