Hi Community,
I am facing an issue with a ServiceNow Workspace configuration and would appreciate any guidance from those who have encountered something similar.
Scenario: I updated the Task Page Configuration for a workspace, including:
- Modifying tab configurations
- Deactivating certain tabs
- Updating layouts/components
The changes were saved and published successfully. However, the workspace UI does not consistently reflect these updates. In several cases, the previously configured tabs continue to appear even after being deactivated.
After investigation, it appears that the workspace is still utilizing cached data from the sn_grc_workspace_wq_cache_data table, causing the UI configuration to remain out of sync with the latest Task Page Configuration changes.
Questions:
- What is the recommended approach to force workspace page configurations to refresh and bypass stale cache entries?
- Is manually clearing records from sn_grc_workspace_wq_cache_data considered a safe/recommended practice?
- Are there any platform cache flush mechanisms, jobs, or best practices specifically for GRC/IRM Workspaces that should be used instead?
- Has anyone experienced similar synchronization delays between Task Page Configuration updates and workspace rendering?
Any insights, best practices, or ServiceNow-supported approaches would be greatly appreciated.
Thank you!
