Zing to AI Search migration for only Workspace

[LakshmiSraK]

Hi All,

We are looking to Migrate only CSM/FSM Workspace Search from Zing to AI Search. During Migration job it is throwing error "There are un-migrated Zing configurations still present for "Now Experience Search Configuration" applications. Please convert them into AI Search configs before enabling AI Search for Next Experience." 

Is it possible to only migrate CSM/FSM workspace but not the now experience Search configurations ?

Note : Following the article we disabled search box in Ui builder for other workspaces. 

Regards,

Sravani KL

[pavani_paluri]

HI @LakshmiSraK ,

According to ServiceNow's official documentation, the migration must be comprehensive:

Use the Guided Setup under AI Search for Next Experience to migrate all applicable configurations from Zing to AI Search.

Partial or selective migration—targeting only CSM or FSM workspace search— is not supported out-of-the-box.
Perform the full migration using the Guided Setup. Then, selectively re-enable or configure search for CSM/FSM as needed.

If full migration isn’t viable right now, you could disable search sources and configs entirely in other workspaces—though this still may not satisfy the tool unless the underlying records are removed.

Mark it helpful if this helps you to understand. Accept solution if this give you the answer you're looking for

Kind Regards,

Pavani P

[LakshmiSraK]

Hi Pavani, 

Thank you for reply

As we understand that we need to migrate Now Experience Search Configuration first to migrate any selective workspace . My question is it possible to disable only the now experience search and keep only workspace search to use AI Search post migration. 

regards,

Sravani

[Dr Atul G- LNG]

No @LakshmiSraK 

It for all or for none.