I am looking for information on the methodology that orgs are using in your priority classification for incidents. Are most using the out of the box method for priority or a custom method? How can ServiceNow use other attributes of an incident to dri...
Hello North Carolina User Group! We are very excited to announce we are currently planning our next IN-PERSON SNUG! Posting a call for speakers and topics for the next North Carolina SNUG targeted to take place over the summer. There are a few open s...
We are just starting to used the project status view and noticed that only parent projects show up. We would like for subprojects to be able to show by themselves as well. Is there a way to configure the tool to allow this? Thank you, Sarah E. Hi...
Is there a way to configure the Announcements module so that it prompts the user to select a template when creating a new announcement? Ideally, it would be set up like the Change module. User selects announcements and then selects from Normal, Emerg...
I see Charlotte had a November 2017 event, is there a planned event for early 2018? Tom
Hi All, I am curious if anyone out there is using the request module, REQ, RITM, SCTASK for end users or fulfillers to submit tickets. ie anything that is not broken or a HOW TO question? Or do you have all tickets from end user and fulfiller...
Hi everyone!On behalf of the North Carolina Steering Committee, we are very excited to announce that the next North Carolina ServiceNow User Group will be on Wednesday, October 25 from 12pm — 4pm at UNC Health in Morrisville.We are still working on t...
HI All,Anyone figured out how to either center or left align your time entries on the timesheet in ServiceNow Istanbul version? When my users are looking at their timesheets, the values are all right aligned.
Does anyone know how to change the generic request approval message? We are using the generic request and all requests are automatically approved; however the users would like the message change from "Request automatically approved for total price ...
We have an internal policy we need the mobile app to have a different timeout setting than our UI. We are on Istanbul, SN has confirmed this feature is not available and we should submit an enhancement. We have set the UI session timeout to a highe...
We have a requirement to allow managers to share reports. We found the role report group but this allows the members to add new groups and users to the group and user tables within ServiceNow. Also we receive a cross scripting error when trying t...
Hello All,I'm a new user on the platform,and watched Knowledge14 last week. There was one session that was not broadcasted, but I would love to have someones notes that might have attended John's session on "Achieving SOX Compliance with the CMDB"Can...
This is just a follow up from that last NC User Group Meeting back on 7/31/14. My quesiton points to what should be the right amount of "Lead Time" you should have for change requests. I am just curious on what most people are using. In the Cha...
Looking to display list of Catalog Items - Laptops in a Order Guide. Created a Variable - Lookup Multiple ChoiceLookup Table: Hardware Catalog: pc_hardware_cat_itemLookup Value Field: nameDisplays all items. I would like to be able to display onl...
If you were at the last NC SNUG then you witnessed a great set of presentations including one by Ben Hollifield in which he showed off his latest and greatest custom apps within ServiceNow. t the time his most popular app, Dynamic Knowledge Search ...
