What Is the Now Assist Readiness Evaluation?
The Now Assist Readiness Evaluation is a powerful Store app that does exactly what the name promises. It leverages advanced algorithms and structured assessments to provide actionable insights. It checks how prepared your instance is to adopt Now Assist modules like AI Search, Virtual Agent, ITSM, CSM, HRSD, and Agentic AI. It doesn’t require any Now Assist modules to be installed. You just install the app and run it on your target instance. In return, you get detailed dashboards for issues.
All automated. All actionable. No guesswork.
Key Features and Benefits
- Automated, Intelligent Assessments
The app scans your instance for readiness across major Now assist and agentic AI modules, identifying configuration gaps, plugin validation issues, workflow tracking needs, and estimates of implementation effort. This automation saves time from tedious manual checks.
- Clear, Actionable Dashboards
Visual summaries categorize issues and provide direct links and guidance to fix them. This enables teams to quickly identify and resolve blockers, and confidently plan their next steps.
- No Prerequisite Modules Needed
A key advantage is that the Readiness Evaluation app does not require any Now Assist apps to be installed or used on the target instance. Implementors only need to install and run the evaluation app, making it ideal for speeding up early planning and pre-implementation assessment.
- Risk Reduction and Planning
By surfacing potential issues before rollout, the app helps teams minimize risk, avoid costly surprises, and ensure a smoother, faster deployment of Now Assist solutions.
Why It Matters
The Now Assist Readiness Evaluation empowers organizations to:
- Accelerate AI adoption by identifying and resolving readiness gaps early.
- Simplify planning with clear dashboards and estimated effort analysis.
- Minimize risk by ensuring prerequisites are met before implementation.
- Enable partners and customer teams to deliver more predictable, successful AI rollouts.
Conclusion
The Now Assist Readiness Evaluation is an essential tool for anyone responsible for implementing ServiceNow’s Now Assist or agentic AI capabilities. By automating readiness checks and providing actionable insights, it enables organizations to confidently prepare for a smooth, efficient, and successful Now Assist deployment.
For more info:
Configuring the Now Assist Readiness Evaluation: An Implementor's Walkthrough
Decoding Your Now Assist Readiness Evaluation Scores
ServiceNow Store:Now Assist Readiness Evaluation
Documentation
