Now Assist Governance Tools and Guardrails

I am often asked about the AI governance and guardrails available within Now Assist, so have created the attached whitepaper as an introduction to the topic.

Learn how to measure and troubleshoot agentic AI workflows. Replay the webinar.

Learn how to measure and troubleshoot agentic AI workflows. Replay the webinar. Agentic AI is only as valuable as it is reliable. To build a production-ready environment, ensure your AI agents can acc...

Go live with agentic AI workflows! Check out this webinar for a hands-on demo.

Go live with agentic AI workflows! Check out this webinar for a hands-on demo. ServiceNow's agentic workflows leverage powerful automation capabilities that help administrators streamline their work p...

Get AI-Ready: Activate Now Assist for Agentic AI

Agentic AI isn't a distant concept anymore. It's available on your ServiceNow platform today. But before your AI agents can get to work, your environment needs to be ready. That's the focus of the fir...

How to Activate a ServiceNow Agentic Workflow When Activation Fails in AI Agent Studio

Recently, while debugging an Agentic Workflow, we ran into an issue where the workflow was not appearing in the Now Assist panel. The development team mentioned that they were able to activate it from...

Win Knowledge Tickets + Accommodations in Las Vegas - 2026 AI Pacesetter Innovation Awards

It’s time to celebrate those who Put AI to Work for their people with the AI Pacesetter Innovation Awards! Calling for ServiceNow customer nominations who are driving business transformation with Serv...

Customizing Knowledge Graph Configurations

Overview: The Knowledge Graph (KG) application enhances consuming features—portal searches, Now Assist Virtual Agent, AI agents, and generative AI skills—by surfacing contextual data from ServiceNow r...

Unlocking the benefits of Native Language Comprehension

Global organisations face a persistent challenge: delivering high-quality support experiences to employees across many languages. In ServiceNow, language support has historically relied on translation...

Beyond the Demo rooms: My 6 Month Journey with Now Assist & AI agents

Hello Folks, As a platform Architect, I have spent last 6 months running rigorous demos on now assists, Ai agents, designing use cases, building proof of concepts and even half a dozens client initiat...

Wednesdays@One: See Now Assist in Action for Employee Experience (Every Week at 1pm EST)

Starting September 17, 2025, we’re kicking off a new weekly webinar series: Wednesdays@One. Each Wednesday at 1:00pm ET, our Employee Workflow Solution Consultants will showcase how Now Assist is tran...

Suggested Steps Generation in Now Assist for Customer Service Management (CSM)

This post addresses a common issue encountered during skill activation - failure at the Record Clustering step due to insufficient case volume. Issue:The clustering process requires a minimum of 500 r...

Now Assist Panel (NAP) Troubleshooting Guide: Common Issues and Solutions

Based on frequent community discussions and ServiceNow support cases, this comprehensive guide addresses the most common Now Assist Panel issues and provides step-by-step solutions to resolve them. Co...

Your Newest Teammate (AI Agents) Thinks Step-by-Step

Hey folks!Ever wished you had a super-eager intern who could handle the repetitive tasks in ServiceNow? You know, the one who never gets tired of creating reports, routing tickets, or updating CIs? We...

Inside the Now Assist Data Kit : Part 1 - What makes Good Data for Great AI?

Recently, i started working on Architecting a few custom AI Skills and Agents using ServiceNow's Now Assist platform, While i development experience was smooth, I quickly hit a critical question. What...