This post addresses a common issue encountered during skill activation - failure at the Record Clustering step due to insufficient case volume. Issue:The clustering process requires a minimum of 500 r...
Based on frequent community discussions and ServiceNow support cases, this comprehensive guide addresses the most common Now Assist Panel issues and provides step-by-step solutions to resolve them. Co...
Hey folks!Ever wished you had a super-eager intern who could handle the repetitive tasks in ServiceNow? You know, the one who never gets tired of creating reports, routing tickets, or updating CIs? We...
Recently, i started working on Architecting a few custom AI Skills and Agents using ServiceNow's Now Assist platform, While i development experience was smooth, I quickly hit a critical question. What...
In the previous post we built a custom Now Assist skill to identify key topics in incident records and store them for reporting. It worked well—but as we explore GenAI capabilities further, another qu...
Recently, one of my customers asked how to build a kind of “Hot Topics” report for incident management. Before jumping into the solution, let’s clarify the requirement:When an incident is created, we <!-- --><!-- --><!-- -->...
With the spotlight on ServiceNow AI Agents during Knowledge 2025, interest in this innovative capability has surged. However, a common challenge many are facing is the inability to experiment with AI ...
Hello All, By now many of you are familiar with "Now Assist" and starting to work in "Now Assist", experiencing its potential to enhance workflows and provide valuable insights. However, the underlyin...
Last week, as many of you attended "Yokohama" releases and followed by lot of insightful session on AI agents, session on Workflow data Fabric and of course, it was an interesting week altogether. I s...
There’s a lot of hype around Generative AI in ServiceNow right now. Customers are excited—but often stuck when it comes to identifying meaningful use cases that go beyond the buzzwords. Today, in a se...
I am still awestruck from Yesterday's session ( Thank you Tom Freeman, CJ, And Carleen, Awesome !) and My today's partner showcase on ServiceNow AI agents! Having anticipated this for a while ( one of...
I want to send user input to an AI agent through voice. The voice input will be converted to text using an external tool, and then the text will be passed to the AI agent via a script or API. How can ...
You probably have heard all about AI Agents - now you can watch a live build. In this example, I configure a new AI Agent to automate Change Management by writing backout plans for you.
Artificial Intelligence (AI) is revolutionising how businesses operate, and presents ServiceNow customers with a brilliant potential opportunity, given the value proven. One key decision that ServiceN...
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How to Pause a Now Assist Skill When a Team or Use...
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Configuring the Summarization Skill beyond the Now...
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Wednesdays@One: See Now Assist in Action for Emplo...
