Your Newest Teammate (AI Agents) Thinks Step-by-Step

Hey folks!Ever wished you had a super-eager intern who could handle the repetitive tasks in ServiceNow? You know, the one who never gets tired of creating reports, routing tickets, or updating CIs? We...

Inside the Now Assist Data Kit : Part 1 - What makes Good Data for Great AI?

Recently, i started working on Architecting a few custom AI Skills and Agents using ServiceNow's Now Assist platform, While i development experience was smooth, I quickly hit a critical question. What...

Using AI Agent to Extract Key Topics from Incidents

In the previous post we built a custom Now Assist skill to identify key topics in incident records and store them for reporting. It worked well—but as we explore GenAI capabilities further, another qu...

Extract Key Topics from Incidents with NowAssist

Recently, one of my customers asked how to build a kind of “Hot Topics” report for incident management. Before jumping into the solution, let’s clarify the requirement:When an incident is created, we <!-- --><!-- --><!-- -->...

Click, Think, Automate: AI Agents in ServiceNow - Part 1

With the spotlight on ServiceNow AI Agents during Knowledge 2025, interest in this innovative capability has surged. However, a common challenge many are facing is the inability to experiment with AI ...

Assist & Token - How Assist and tokens define your Now Assist licensing

Hello All, By now many of you are familiar with "Now Assist" and starting to work in "Now Assist", experiencing its potential to enhance workflows and provide valuable insights. However, the underlyin...

Inside ServiceNow AI Agents Works: The Data , The Tools, The Roles - Part 2

Last week, as many of you attended "Yokohama" releases and followed by lot of insightful session on AI agents, session on Workflow data Fabric and of course, it was an interesting week altogether. I s...

Struggling to Find a Practical Use Case for Generative AI in ServiceNow? Start Here.

There’s a lot of hype around Generative AI in ServiceNow right now. Customers are excited—but often stuck when it comes to identifying meaningful use cases that go beyond the buzzwords. Today, in a se...

Inside ServiceNow AI Agents Works: The Data , The Tools, The Roles - Part 1

I am still awestruck from Yesterday's session ( Thank you Tom Freeman, CJ, And Carleen, Awesome !) and My today's partner showcase on ServiceNow AI agents! Having anticipated this for a while ( one of...

Is there a way we can provide user input to AI agent Bot via background?

I want to send user input to an AI agent through voice. The voice input will be converted to text using an external tool, and then the text will be passed to the AI agent via a script or API. How can ...

Create your first Assistive AI Agent with the Now Assist Skill Kit

You probably have heard all about AI Agents - now you can watch a live build. In this example, I configure a new AI Agent to automate Change Management by writing backout plans for you.

NowLLM vs. general-purpose LLMs: Choosing the right AI for your ServiceNow strategy

Artificial Intelligence (AI) is revolutionising how businesses operate, and presents ServiceNow customers with a brilliant potential opportunity, given the value proven. One key decision that ServiceN...

Using Now Assist Skill Set and observations

I have worked on Now Assist Skill Kit for past few days and thought of sharing few observations here - 1. What is NASK ? You can refer to following FAQ documentation for details information Now Assist...

Discuss your organization's structure for implementing AI and support you’d expect from ServiceNow

We are currently seeking ServiceNow partners for a recent research study to gain insights into your organization's structure, specifically regarding the implementation of AI and ServiceNow's Now Assis...