christina park
ServiceNow Employee
ServiceNow Employee

navigation.PNG

 

Frequently Asked Questions

 

What is ‘Platform skills: Navigation’?

The Navigation skill is the first among the Platform skills to be made available in the August/Xanadu release. This feature provides an intuitive guide that enables users to swiftly locate specific lists and tables (and table records) across various applications within the Now Assist Panel, leveraging the cutting-edge NLQ table guesser and NLQ table API.

 

How do I access Platform skills: Navigation?

The Navigation skill is available as a Now Assist plugin in the Platform Feature.

na-platform-skill-navigation.png

 

How can Navigation skill help if I don’t know where to go to perform a task?

Describe what you are looking for directly in the Now Assist Panel, and the Navigation skill will direct you to the appropriate location. See next question for more details.

 

How does Platform skills: Navigation work?

When you ask for tables ore table records in plain language, the Navigation skill shows you links in the chat to take you to the best match to your request. For example, you could enter [Show me incident records]. In the following figure, the user entered [navigate me to incidents] in the Now Assist panel. Now Assist responds with a link to the Incidents table.

 

 

  

When you click the link, the list of all records in the Incidents table displays:

na-global-nav-3.png

 

 

How can I refine the results?

You can refine your results by using more detailed requests. Please see the Product Documentation.

 

Can Navigation find more than one result?

Navigation can return more than one result, but the list is paginated. 

 

What if Navigation skill does not understand my request?

You will receive an error message asking you to rephrase.

 

What pages and tables are supported by the Navigation skill??

Today, Navigation skill only supports lists and tables (table records). The list still needs parameters (filter).

 

How many assists does the Navigation skill consume?

The Navigation skill consumes 1 assist per trigger.

 

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