AI Agent Use Case not running in Now Assist Side Panel

CA5
Tera Contributor

‎03-31-2025 03:30 AM

I have created a use case and associated AI agents. When I open the Now Assist side panel, it doesn't show any output, but it displays results when tested.

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Dr Atul G- LNG
Tera Patron
Tera Patron

‎03-31-2025 04:32 AM

Hi @CA5 

is it published or activated?

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Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
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CA5
Tera Contributor
In response to Dr Atul G- LNG

‎03-31-2025 04:55 AM

How to activate or deploy Use Case? So far, I know is that it should be enabled to run in "Now Assist Side Panel" which I already enabled but still not functioning. 

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Dr Atul G- LNG
Tera Patron
Tera Patron
In response to CA5

‎03-31-2025 04:59 AM

Hi @CA5 

 

Might be helpful

https://www.servicenow.com/community/now-assist-forum/ai-agent-use-cases-not-available-in-now-assist...

 

https://www.servicenow.com/community/now-assist-articles/ai-agents-faq-and-troubleshooting/ta-p/3200...

 

If still not work log a Now support case. 

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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PaulSylo
Tera Sage
Tera Sage
In response to CA5

‎03-31-2025 08:41 PM

Hi @CA5 - once you create an AI agents, go to studio and create a use case, and link your AI agent to that use case. then publish the use case. Got to Now assist panel and type the ask for AI agents. E=for ex: if you have created an aI agent to tell a joke, just type, "Tell me a joke on incident XXX" ., you i will get an response. ensure you have right role.

 

PaulSylo_2-1743137137942.pngPaulSylo_1-1743137112319.png

Regards,
PaulSylo

Kindly mark "helpful", if this helps, or Mark as "Accepted " if it solves your issues !
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