I have a situation where the now assist in the VA result is showing a verbiage response from a kb article to the user that references a catalog item through a hyperlink "purchase request" then there is an inline card result at the end of the response...
When creating test case in ATF to test a custom topic in Virtual Agent : Used below test steps 1. Receive Message : When used this step and passed text message in message field ; error coming as "cannot parse null string"2. Send Message : When used ...
Did you add and post a comment?.while i am validating the task 3 . my task is not validating. even i follwed all the steps mentioned in the instructions.can any help me!
Hi Team,I want to create a AI agent which will read the entire content of the KB article and provide recommendations for modifications in the content of the knowledge article.Currently, it is not able to read words (or tokens) greater than 4000 words...
Hello, I am facing issue with the OOB Request Catalog item (LLM) Topic Block, I have a requirement where I need to create a case from VA with one particular record producer.In order to achieve this , I have created a custom topic and included a OOB ...
Hi All.We have create Now Assist Custom Prompt in zurich release . kindly let me know how to call this custom prompt from Flow Designer .please let me know the possibilities.
Hi All,We have already set up the ServiceNow Vault in our instance and encrypted some fields using it. Now, I want to encrypt all attachments related to tables that start with ABC*. The encryption should apply to both existing and future attachments....
Hello, I need a help for creating a HR case from VA when live agent is not available or when VA is not provided the enough information. So for this, I have created a custom topic where I have included the topic block and added OOB Create HR case(LLM)...
We are experiencing an issue with the Now assist Catalog item generation skill in domain separated environment.The skill is not functioning as expected when accessed from a domain other than the global domain. We have verified the basic configuration...
Hello,I am trying to resume my CSA exam application on the NowLearning portal, but when I click Resume, I receive the following error:414 Request‑URI Too LargeThe page does not load further.I have tried clearing cache, incognito mode, using different...
HI All, I have created a record producer in dev instance and wrote code "sp?id=nowassistselfservice" which will redirect the form to virtual assistance page. it is working in dev instance. but the same code is not working in test environment. can any...
I did everything right but it says i failed the task validation. Please assist . Thank you.
I'm getting stuck at a point where my skill execution fails due to a timeout, and now it's stuck in a loop without providing any response. It was working perfectly fine until yesterday.{"cancelled" : {"sourceCancelledResourceId" : "" ,"sourceCancelle...
Hi Team, I am trying to use Flow Generation in Workflow Studio/Flow Designer using Now Assist for Creator, but the "Generate Flow Preview" button remains disabled. I have verified the following: - Now Assist for Creator plugin is installed. - F...
Hello Community,I want to upgrade my ServiceNow skills, especially around Now Assist and the Now Assist Skill Kit. But I don't have access to a Now Assist-enabled instance or a company demo instance where these features are activated.I know Now Assis...