Can we implement KB articles as Troubleshooting steps - step by step and collects user feedback for every step, YES/No , if No then the next troubleshooting step should roll down with the help of Now Assist.
How to check if my custom skill is working and also is there any way to connect custom skill with article optimization option in knowledge center?
I'm working on an SNU task that requires assigning software to an assignment group, but the software option isn't appearing in the dropdown and I'm unable to complete the request. Is there a setup step I'm missing, or are there specific permissions n...
Hi Community,I am currently taking the Now Assist for Creator Essentials (2025 Q4 Store Release) course on ServiceNow University.When I open the modules, the content does not load. Instead, I see the following error message:"web-notification.capgemin...
Description:creating a new workflow and using run "day in week in month in year"....*I can see day but I can't see week. "day and month in year"...I can see day but not month and would like to use these for ticket automation. 1)When select Day and M...
Hey All,I was trying to create a Flow using Now Assist, but I'm encountering an error whenever I provide a larger prompt. It seems to work only for basic or smaller flows, which limits its usefulness for more complex use cases.Is there any way to ove...
i have activated the chat summarization skill, but its now working the skill is active, but not working, i have followed the proper steps
Chat is transferring from Now assist Virtual agent to live agent but the chat summarization is not working and showing the below message.Unable to summarize chat. Now Assist isn't set up to process this request. Please suggest. Any help would be appr...
I have created an AI Agent which is performing certain action on an HR Case when tested from the console. But, i am unable to call it from my flow to trigger automatically when a record is created from the portal. I have also put the trigger conditio...
Hi ,Continue to test chat response button is greyed out in ai agent workflow. all plugins are up to date and repaired also. and even cleared cache and all. but still it's greyed out. attached ss for reference thanks in advance
If I restrict certain Knowledge Bases in Now Assist (Virtual Agent configuration / grounding sources): Will those restrictions automatically apply to AI Search as well? Or do I need to configure restrictions separately in AI Search (Search Sources / ...
i have published the VA flow of LLM, but its not getting discovered in VA
I know it's already late but I would like to know the step by step path that i can take to learn the AI stuff related to ServiceNow. Right now there are so many things and i am not sure from where should i start.
Hi Team,We have implemented an AI agent for Telecom case creation. The current functionality works as follows: when an email is received and a case is created, the AI agent uses a duplicate check tool to identify any existing cases with the same emai...