Hello everyone!This is my first post ever in the community, so if i made a mistake on this post, please do tell me. I am implementing Now Assist for a client, it is still in demo phase, to show them how everything is going, i showed them a new functi...
I am looking to access 'Now Assist AI Agent Studio' in my instance, but cannot find it. What are the steps i need to follow to open or access 'Now Assist AI Agent Studio'.Can I access it in my PDI or any lab instance?
Hi Community, we have Virtual Agent set up on our Service Portal using Agent Chat Configuration. The issue is that when a user hovers over the chatbot launcher button, the background color changes — we want it to stay the same on hover with no color ...
Hello Everyone, Is it possible to disable the View AI steps?, it is just showing the logs of which AI agent or topic has been executed. It is showing in AI agent studio testing page and NAP
Hi All, When I am asking queries to Now Assist it is giving incorrect response. How to train now assist search chat bot?
Hello Community, We are working on a use case where one ServiceNow instance functions as the MCP server and another as the MCP client. On the MCP server instance, we configured both the default QuickStart MCP Server and a custom MCP server through th...
I would like to change the color of the NAVA icon? that is currently the now assist sparkles in teal.
Hi Team, I am facing an issue with "Now Assist Problem Summary" output formatting. The generated summary contains escape characters like "\n" instead of proper line breaks. Because of this, the content is not readable and bullet points are not render...
I am working on GenAI email recommendations for Major Incident Management (MIM). As per documentation, multiple default templates (Business/Technical updates, Resolution, etc.) should be available.However, I can only see “Initiate Communication” and ...
Dear Experts, It may sound a bit naive. I am actively pursuing the AI modelling in ServiceNow.. but sometimes i get confused with where to start and how to build the basic and quickly start ramping myself. It would be great if someone can help me or...
I have made agent chat configuration active false still its not working
1.Navigate to Project > Projects > All. 2.Right-click any column header and select Import XML on the Options menu.3.Navigate to the XML file you downloaded in the previous section (Create your own app - ServiceNow SPM.xml), and select Upload. 4.Ope...
Dear Community, Friends, I am an experienced HRSD professional and looking for a career. My current role is demanding Service Now certificate as a consultant. Since am from non-technical background it's required to start from the scratch. Any member...
Hi Everyone,I am facing an issue with Employee Center after enabling/configuring Now Assist.Previously, users could see the Virtual Agent chat icon/launcher on the Employee Center portal and were able to interact with Virtual Agent topics through the...
Hi All, I am currently testing one of the AI Agents and working on enhancements related to case creation. We have multiple versions of the List of Steps. Yesterday, we migrated a few update sets, and those update sets also included multiple versions ...
