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Configuring Case List Display when Using 'Create Draft with Now Assist' in ServiceNow

jasoncao
Tera Contributor

Hi everyone, 

I have an issue. When I use 'Use AI to draft article?' on the new Knowledge creation screen, no records are displayed (see image 1). When logging the error, it shows the table as null. If anyone has a solution, please provide some suggestions or relevant documentation. (Below are some of the Now Assist Admin configurations)

Thank you.

jasoncao_0-1762849704170.png

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