Conversational Variable

avenkataabh
Tera Contributor

3 weeks ago

I want the Record Producer to have a Conversational Variable like how the Virtual Agent works.

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Dr Atul G- LNG
Tera Patron
Tera Patron

3 weeks ago

Hi @avenkataabh 

It's out-of-the-box (OOTB).
If your Record Producer (RP) has any variables, the same will automatically appear in the Virtual Agent (VA) as well.
We're currently in the process of implementing the same.

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Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
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avenkataabh
Tera Contributor
In response to Dr Atul G- LNG

3 weeks ago

I want the Interface of Now Assist Virtual Agent in the Record Producer Form. We have already implemented what you have provided.

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Dr Atul G- LNG
Tera Patron
Tera Patron
In response to avenkataabh

3 weeks ago

Hi @avenkataabh 

 

Any screenshot what you looking for?

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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avenkataabh
Tera Contributor
In response to Dr Atul G- LNG

3 weeks ago

So when i type 'VPN ISSUE' in short Description it should show me troubleshooting steps and then ask some other questions and try to help me troubleshoot my issue there itself. If Now Assist cannot provide solution , then go raise a ticket.

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