hi everyone Even Agent is availaible,In portal live agent availiblity is showing false ,and sometimes if it avalibale it displaying message like thishere agent is available can anyone help ,me to solve this
Hello Everyone,Kindly suggest how should I add a new search resource in Agent Assist icon.There are by default 4 options her, I want to add two more how should I do that>Thank you in Advance
I want to create to features in now assist suppose i want to create a feature such as resolution notes of incidents then how to do it what is the correct approach to make that feature and how to integrate it in now assist
How to generate a report where we want to fetch the date , when a ticket was assigned to a pariticular assignee. No common fields I found under assigned to or assignment group.
I have created new Service channels like Incident & Request but I am not seeing those new one's in the Service Operations workspace inbox. only Chat option is coming. If anyone has any idea or something. please feel free to post your thoughts
Hello Community , In the Now assist log metric backup table, i see that the Document field is a reference field and not a string field, But when I try to create a normal report using the Now assist log metric backup table , the Dot walking of the Doc...
How can I hide/deactivate displaying red crossed verbiages on now assist side panel?
I have created a use case and associated AI agents. When I open the Now Assist side panel, it doesn't show any output, but it displays results when tested.
I am working on Catalog item form designing part of that Role type and Role name two variables are created. in Role type variables are having jar1, jar2 options are having , in Role Name variable having the options Mug1,mug2,mug3,mug4,mug5,mug6.suppo...
Hi all, Is there any option to change default color of action button- Approve/Reject/View Details? Regards,Saranya VS
hi, I am trying to get a value of a variable from a catalog item in an email script and i have to get the last four digits of that number and getting the last four digits of it.I am sending it to my email body and i am printing it there.When the emai...
how to update the category and sub category fields in the closed incidents
How can I install Plugin for now assist ITSM in PDI.Seems unable to install it.Please share the process.TIA.
I'm facing issue in AI search. When I'm applying filter on Search Sources it is showing 0 record, but on our other instances it is showing me records. Can anyone please help me with this. Same filter condition is applied on test but records is vis...
