Resolved! article or resolution suggestions not showing up in Now Assist
I'm using Now Assist in Agent Workspace, but it’s not showing any article or resolution suggestions for incidents. What could be the reason?
Forum Posts
Agentic AI
I am trying to build an AI Agent for an IAM application in ServiceNow where it can evaluate SOD policies for an identity. First the agents uses the script tool to query the identity role relationship table and gets the active relationship data. Secon...
Need help to start creating my first catalog
Greeting Dear Experts,I had starting my learning journey later, and I asked for create a new catalog, but it's not created, could any one tell me why?
Error Message: Exclusion patterns not found for given translator configuration ID
When attempting to translate a knowledge article, an error message of "Exclusion patterns not found for given translator configuration ID" pops up as a blue banner when you click "Create Draft Article". The translation seems fine and the error messa...
I wanted to transfer my certificate from my previous company to current company
Hi Team,Please help me in transferring my certificate from my previous company to current company
Resolved! Clarification
Using the module System properties> My Company. What branding options are available?
Ai Agent to retire knowledge article
I’m currently working on a use case involving AI Agents, where the goal is to automatically retire Knowledge Articles based on specific conditions. To ensure this is handled effectively and aligns with best practices, I’d appreciate your input on wha...
Resolved! AI Agents
Hi Everyone,I would like to know where I can find the complete list of AI use cases and AI Agents that ServiceNow provides out of the box (OOB).Thanks and regards,Pratap Singh Sisodia
Resolved! Third party risk management
Client already has implementation VRM (vendor risk management) and now they want to implement TPRM (Third party risk management) in their environment. How can we implement this?Can it be done via plugin upgrade? or there is another way, kindly assist
Service Portal
How to change the VA chat icon background color from purple to blue in now assist chat without modifying property value of propety - 'com.glide.cs.advanced-chat-popover'.
Resolved! Administration Certification
Hi , I want to certify administration can anyone pls help me
How to acces the images in the portal
Hi guys , I got an requirement from my team where I want to upload images to the servicenow and the members of that organisation can fetch those images and videos through service now portal , and those images and videos should be downloadable , pleas...
Resolved! Triage cases use case in agentic ai workflows
Hello Everyone , Currently I am trying to test the OOTB triage use case in agentic ai studio it displaying message like the picture below even record is available it showing record not found ,It is in Xanadu version ,is the problem is with version ?...
Using Now Assist for Creator to Create Transform Script
The question and script below have been modified to maintain data privacy. Using Now Assist for Creator to create a transform script, we used the following prompt:write a transform script that uses JSON payload fields u_employee_name, u_employee_numb...
Regarding CSA
is servicenow providing free voucher once completed ondemand course
