Not use the ITOM product, is it necessary to install a MID SERVER ?
If I want to use Service Now: CSM, ITSM, and not use the ITOM product, is it necessary to install a MID SERVER ?
Forum Posts
Getting Error while testing a prompt in now Skill kit
I am creating a new custom skill and i am getting error while testing prompt as " something went wrong".Please help and let me know what need to be fix.
Is there any way to show the related incident to the current incident in the related list now AI?
Hi Team, I want to show all related incident ( related incident means same issues) to agent who is solving current incident in workspace, I want to make use of now assist QA, can we? Thanks
Getting error when connecting Now assist with openAI "Error: Cannot read property "provider"..."
Hi Team, Getting error when connecting Now assist with openAI,I have created flow which runs on trigger cond i.e., whenever incident is created, and in action I am trying to get summary of that incident in work notes, but while testing I am getting e...
Resolved! Write with Now Assist button does not generate texts based on the conversation and initial text
Hello everyone! I would like to ask for your help.When I click the Write with Now Assist button, the text generated is generic and unrelated to the conversation between the virtual agent and the user. It only provides a general guide when I click el...
Why there is no option available for QA now assist in search here?
Hi Team, Hope you doing well, as per the above image AI search is ready but still I am not able to link the option called QA now assist in search as it is not visible for me while linking. As per above images you can see I cant see the expected opt...
Embedded widget is not working
Hi Everyone,I'm trying to call "app_notifications" widget from /ASC portal >> Theme >> Header.And "app_notifications" widget in custom scope and Header is in 'Alumni service center" scope.I see "app_notifications" widget is not loading/showing in the...
Resolved! ServiceNow PDI issue
Can anyone help me why I'm getting the suffix for every single application like TRF/ MSG. These suffixes are everywhere, getting frustrated with these messages. Can any one help me on this.
NOW Assist available in PDI?
Dear Community,i'm using the PDI Plattform to study the ServiceNow Software for further Use Cases in my Masterstudy. I want to create a UseCase in SPM with NowAssist. But the Plugin cannot be installed with my account.Do i need an company license?Is ...
Catalog request - direction help
I have been asked to develop a catalog request that may be outside the functionality of a standard request form and I am looking for some advice. Below are the teams requirements. The catalog request will capture equipment requests.We will not have s...
Azure OpenAI in Now Assist Skill Kit
Hi,I want to configure Now Assist Skill Kit with Azure OpenAI provider, looking for any documentation or video example where step by step instructions are mentioned on how to set up this.
Scheduled Job
I am creating a scheduled job to to send out daily emails to the assigned user for incidents not active in 3 days excluding weekends. I have the condition for the exclusion below: var result = true;var gdt = new GlideDateTime();var day = gdt.getDayOf...
Script Editor right-click options lost with Code Generation skill ?
Hi all, one of the most frequently used features in Script Editor, are the context menu options 'Show Documentation' (on methods), 'Show Definition' and 'Show Data' (on tables) as documented in this article;These options seem to be lost once the 'Int...
Displaying Similarity Records
We created a Similarity definition and performed training, but the training results are not displayed on the Service Operational Workspace screen. Where are the training results displayed? Recommendations show similar records, but they include items ...
