In a ServiceNow email notification, can we add a button that, when clicked, executes a server-side script? Requirements- Renewal Workflow via ServiceNowThe email must include an option to extend the variable value for another 15, 30, or 90 days. Wh...
We activated AI Search on one of our portals but the URL to catalog items and KB articles has “id=form&table=” extra in the URL. This causes the catalog item and KB article to be opened as record in the backend instead of the portal view for our user...
Hi Community,I have an inbound email action script that updates Incident records based on email content. The script works fine when users send structured keywords like status: On-Hold or comments:.However, the challenge is that users often use variat...
Hi experts!Going through the documentation and working with Now Assist for creator earlier the creator role had to be given to the users who would like to use creator skills. However, our admins let us know that they are able to use code assist fe...
Hello Everyone.I wanted to check if there is any update or official guidance on MCP Server compatibility with ServiceNow at the moment.Issue I’m facing:I have a custom MCP Server locally hostedWhen I add it in ServiceNow AI Agent Studio and try to us...
Does NowAssist in ServiceNow supports the fundamentals of AgenticAI like states, persistence and checkpointers in its Agentic Workflows?
We welcome any comments, questions, and feedback!Great reading!
Hi community, I just created a pdi and I don't know what to do next. the assumption seems to be that I suppose to know what to do? like is there a print statement test I can do to say "hello world" (if you know what I mean...)
We welcome any questions and feedback! There is a lot of divergence of thought, so this analysis is still an open letter for feedback.Enjoy the reading!
Error Message: "Sorry, there was a problem on my side trying to complete this request. Try asking again later." Steps to reproduce: Go to App Engine - ServiceNow StudioClick on the Now Assist Panel iconCreate AppWalk through the collaboration of w...
What criteria should be used to set AI Agent long-term memory categories?My understanding is as follows:For example,if I want the AI Agent I create to retain incident history in its long-term memory, should I create and set a category named “Incident...
Case[sn_customersevice_case]テーブルのレコード画面にUI Actionで、押すとレコードの内容に適したナレッジを検索して、Knowledge Articleテーブルを参照しているList形式のフィールドに検索してきたナレッジを追加するボタンを作成したいです。スクリプト内でNow Assistを呼び出してナレッジを検索させることはできますか？もしできるなら前提となる製品も合わせて教えてください。
Hello everyone . I need to ivestigate on if in ServiceNow if i need to give error that the document is missing in attachment in record producer using GenAI is it possible.
n Subscription Management Workspace, the Now Assist Usage Dashboard shows Total Purchased Assists, Total Used Assists, and Available Assists.When drilling down from the dashboard, we found that the table sn_sub_man_st_account_level_entitlement stores...
The guide "SNPI On Demand - Explore the Now Create Portal" which we need to follow to download the XML file need to be updated as Now Create site moved to new home/site since 5th Dec. I have attached the guide here. Please share updated guide to down...