Conversational Variable

avenkataabh
Tera Contributor

I want the Record Producer to have a Conversational Variable like how the Virtual Agent works.

15 REPLIES 15

Its OOTB in our instance:

 

DrAtulGLNG_0-1757332385300.png

 

DrAtulGLNG_1-1757332400088.png

 

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Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
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I want the same on the record producer form , not an VA. A variable to interact with user like how a VA does. 

Hi @avenkataabh 

 

Virtual Agent (VA) and Record Producer (RP) are two different things.
If you own an RP, then you need to create the variables manually — but those will be static, and the user needs to answer them accordingly.

 

 

DrAtulGLNG_0-1757332683923.png

 

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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That's the reason i have asked the question if someone knows how to make it dynamic.

No, it's not possible unless you have a large number of variables and use UI Policies to make the form dynamic.
Without that, the behavior will remain static and limited.

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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