Conversational Variable
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3 weeks ago
I want the Record Producer to have a Conversational Variable like how the Virtual Agent works.
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3 weeks ago
Its OOTB in our instance:
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]
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3 weeks ago
I want the same on the record producer form , not an VA. A variable to interact with user like how a VA does.
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3 weeks ago
Hi @avenkataabh
Virtual Agent (VA) and Record Producer (RP) are two different things.
If you own an RP, then you need to create the variables manually — but those will be static, and the user needs to answer them accordingly.
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]
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3 weeks ago
That's the reason i have asked the question if someone knows how to make it dynamic.
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3 weeks ago
No, it's not possible unless you have a large number of variables and use UI Policies to make the form dynamic.
Without that, the behavior will remain static and limited.
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]
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