I'm working on the Zurich version and trying to build an AI Agent in AI Agent Studio to automate Knowledge Gap Detection. My goal is to have the agent analyze last week's resolved incidents, identify gaps, and draft articles from resolution notes using OOB skills (Identify, Find Gap, Optimize Article).
However, I am blocked by immediate access issues. When testing, I get: "Identify knowledge gap: Access Denied." If I try to rebuild, the error just jumps to a different skill with the same access denied message.
Does anyone have the step-by-step procedure or official documentation for this specific setup in Zurich? I need help immediately as this is a high-priority automation.
