How to acheive below scenario

[sajampan]

My query here is 

• Similar functionality already exists for Incidents; this enhancement aims to provide consistency for RITMs.

• The section should display only open (active) RITMs requested by the same caller.

• Closed, cancelled, or completed RITMs should be excluded from this view to avoid clutter and improve relevance.

[Dr Atul G- LNG]

Hi @sajampan 

here is macro

You can copy these macro and change as per need.

[sajampan]

Hi @Dr Atul G- LNG 

Thank you  for this.

and how we cam use system declaritives to acheive this scenario.Can you please provide me link having step by step process.

[Dr Atul G- LNG]

Hi @sajampan 

Once you add the attribute, the declarative action comes automatically—no need to do anything extra. Give it a try.

[Dr Atul G- LNG]

@sajampan could you please provide what you configured.

[Ankur Bawiskar]

@sajampan 

it comes from a UI macro added to that field in dictionary.

See the UI macro and enhance for your RITM table's field.

-> see this OOTB caller_id dictionary entry, using ref_contribution you can add macro besides reference field

-> UI macro

If my response helped please mark it correct and close the thread so that it benefits future readers.