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Forum Posts

Resolved! Training NowLLM with custom data

Hi team , I am working on a project to create a "widget recommendation system" that is if the user gives the use case, the widgets has to be recommended for that use case. I am using now assist skill kit and here I have some queries . 1.How can I mak...

abinaya-s by ServiceNow Employee
  • 952 Views
  • 2 replies
  • 3 helpfuls

Unable to get mail script values into email

Hi All, I wrote email script to pick the values from system property and display it in email notification. But I am unable to see the email script values in the email. Attached are the email script and notification images. Kindly assist me here Thank...

madhuravath by Kilo Contributor
  • 480 Views
  • 1 replies
  • 0 helpfuls

Chat Summarization is not working

Chat is transferring from Now assist Virtual agent to live agent but the chat summarization is not working and showing the below message.Unable to summarize chat. Now Assist isn't set up to process this request. Please suggest. Any help would be appr...

Ravi158 by Tera Contributor
  • 1630 Views
  • 3 replies
  • 0 helpfuls

summarize button on HR case agent work space

Hi Everyone, Ideally, when clicking in 'summarize' button it loads the case summarization on workspace.   But I have a requirement that Auto summarize HR case summary by now assist without manually clicking the 'summarize' button on HR case workspace...

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hemalathahe by Tera Contributor
  • 748 Views
  • 1 replies
  • 0 helpfuls

AI

What is your favorite AI course to take that has helped you better your ServiceNow skills?

elizabethro by Giga Explorer
  • 263 Views
  • 1 replies
  • 0 helpfuls

Resolved! Servicenow Reports condition -

For conditions, I need to run a report on Friday that gets people with an appointment on Monday. But I have tomorrow or next week. I don't have an option for "next monday". How do i do that? 

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joshbutler by Tera Contributor
  • 727 Views
  • 3 replies
  • 1 helpfuls