Mid server issue

MID Server reported error: SQLState: nulljava.sql.SQLException: java.sql.SQLException: ORA-00604: error occurred at recursive SQL level 1ORA-01882: timezone region not found

Can Now Assist (Resolve_gen) resolution code dropdown be restricted to customer-defined values?

Hi Community,We are using Resolve_gen (Now Assist for ITSM) to resolve Incidents.Our organization has strict governance on Resolution Codes (Event Management driven).On the Incident form, we successfully restrict Resolution Codes to approved custom v...

I want to reschedule CSA Exam

Hello Team, I was scheduled to take the ServiceNow CSA exam today. Unfortunately, I was unable to start the exam due to a webcam technical issue. I attempted to resolve the issue but could not proceed, which resulted in a missed exam. I kindly reques...

Integrate voice input for virtual agent

Hi everyone,I believe most of us are aware that a Voice Input plugin is available for the Now Assist panel. However, I wanted to understand whether it’s possible to enable a similar voice input (mic) button within the Virtual Agent experience on SP /...

Semantic Indexed Fields not showing up in Search Retrieval Tool configuration

Hi there, I'm currently completing the lab in the course AI Agents - Configure AI Agents. There's a step in the Lab Guide where I have to create a Search Retrieval tool, which searches Knowledge articles based on their titles and bodies. According to...

can Document intelligence integrate with Outlook?

Unable to Access AI Agent Studio

Hi everyone,I've installed the Now Assist AI Agents plugin, along with all required and dependent plugins, in my ServiceNow instance (Yokohama version). I’ve also been assigned the necessary roles:sn_aia.adminsn_aia.viewerHowever, I'm still unable to...

Now Assist Workspace Experiences enablement

Hi everyone, I’m looking for your support with a couple of issues I’ve run into on our Demo Instance, which we use for sales activities and enhancing solutions for existing clients: I created a custom Now Assist Skill using Skill Kit, but I can’t fig...

GenAI Resolve Modal — Custom Resolution Codes Not Applying (close_code always shows default options)

Hi Everyone,I am working on a customization where we want to override resolution code choices inside the GenAI Resolve modal (ui16_incident_resolve_modal) ONLY for specific conditions (Alert + specific Opened by).What we did:Created a custom UI Actio...

Assignment Groups fields not showing

Good afternoon,I am requesting assistance with enabling field edits within the Mobile Agent App.  When working in the app, I need the ability to “Edit” Incident records so users can update their form options as needed.I navigated to ITSM Mobile App >...