How to acheive below scenario
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a month ago
My query here is
Similar functionality already exists for Incidents; this enhancement aims to provide consistency for RITMs.
The section should display only open (active) RITMs requested by the same caller.
Closed, cancelled, or completed RITMs should be excluded from this view to avoid clutter and improve relevance.
10 REPLIES 10
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a month ago
Hello,
Sorry ,no above mentioned ways are acheiving my scenario.Could you please provide step by step proces