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How to acheive below scenario

sajampan
Tera Contributor

My query here is 

  • Similar functionality already exists for Incidents; this enhancement aims to provide consistency for RITMs.

  • The section should display only open (active) RITMs requested by the same caller.

  • Closed, cancelled, or completed RITMs should be excluded from this view to avoid clutter and improve relevance.

sajampan_0-1755754727760.png

 

 

10 REPLIES 10

sajampan
Tera Contributor

Hello,

Sorry ,no above mentioned ways are  acheiving my scenario.Could you please provide  step by step proces