How to add custom field in Now assist case summerization

[JayS56800927307]

Hello , 

My client wants to use custom fields instead of the standard description field for case summarization. How can we set this up?

They are not using oob description field in the case , instated there are using custom field on the description 

Please provide the feedback.

[Dr Atul G- LNG · Accepted solution]

Hi @JayS56800927307 

You need to create a new custom skill set for this

https://www.servicenow.com/docs/bundle/yokohama-customer-service-management/page/product/customer-se...