Live agent Visiblity in csm
hi everyone Even Agent is availaible,In portal live agent availiblity is showing false ,and sometimes if it is avalibale it displaying message like thishere agent is available can anyone help ,me to solve this
Forum Posts
How can I add information in At a glance section
Hi Everyone,Kindly help me to add user info like employee number, country, location and other details under AT a Glance section in contextual side menu.
interaction records are creating in workitems
hi everyone,i m currently working in now assist in csmso whenever interaction record is createdWorkitem are not getting created on awa_work_item table even if i have correctly configured the channel , queue and assignment rule this preventing agent t...
Now Assist Skill Kit on Catalog Items
Hello, I would like to ask if it's possible to use Now Assist Skill Kit for some fields suggestion on Catalog Item before saving the form?Use Case:We are creating records via Catalog Item and what I need is to have some button/link (Custom Variable w...
Domain Separation and NOW ASSIST
Hey there, I’m currently working with a domain-separated ServiceNow environment and exploring the integration of Now Assist functionalities. While I’m aware that certain components of Now Assist, support domain separation (https://www.servicenow.com...
declaritive action is not working
here we are using propose solution declarative button its not working in csm/financial workspacesol siin backend proposal solution button is working good and giving reslotion notes making state to resolveCan anyone help me how to configure this
Resolved! Regarding Custom skills
How can we are able to feed pdf data in now assist custom skills?
I am looking for a way to make the text displayed at the start of a virtual agent chat in Japanese.
I am looking for a way to change the phrase 「Answers generated by AI. Review for accuracy.」 displayed at the start of virtual agent chat to Japanese.The following verification was performed on the demo instance(ver.Xanadu) to change the 「Answers gene...
Connecting to agent is not happening in CSM
hi everyone Even Agent is availaible,In portal live agent availiblity is showing false ,and sometimes if it avalibale it displaying message like thishere agent is available can anyone help ,me to solve this
How to Add a search resource in the Agent Assist under contexual search menu
Hello Everyone,Kindly suggest how should I add a new search resource in Agent Assist icon.There are by default 4 options her, I want to add two more how should I do that>Thank you in Advance
Now Assist
I want to create to features in now assist suppose i want to create a feature such as resolution notes of incidents then how to do it what is the correct approach to make that feature and how to integrate it in now assist
how to get assignment date, when a ticket is assigned to a person
How to generate a report where we want to fetch the date , when a ticket was assigned to a pariticular assignee. No common fields I found under assigned to or assignment group.
Issue with new service channels in service operations workspace Agent chat
I have created new Service channels like Incident & Request but I am not seeing those new one's in the Service Operations workspace inbox. only Chat option is coming. If anyone has any idea or something. please feel free to post your thoughts
Is the Document column in the Now assist log metric backup table a reference field?
Hello Community , In the Now assist log metric backup table, i see that the Document field is a reference field and not a string field, But when I try to create a normal report using the Now assist log metric backup table , the Dot walking of the Doc...
