Hello everyone,I am trying to create a Knowledge Article from an HR Case using the KB Generation skill. However, the “Write about HR Case” window is not appearing during the process.Has anyone encountered this issue before?Could you please advise wh...
Hi Everyone,I duplicated an existing custom fallback topic in Virtual Agent Designer to create a new one, but the new topic is not getting triggered in Virtual agent on ESC portal.The original topic (which works as expected) has an HR scope, while th...
Hi Community, As part of my ongoing learning projects in a Personal Developer Instance, I explored the idea of building an AI Command Center within ServiceNow. The concept was simple:How can we create a centralized visibility layer that aggregates op...
I have a requirement to change the header background color. I have tried custom branding, but it is not working. Does anyone know a solution for how we can change the header color of the Now Assist Virtual Agent?
Please refer above image ,I am trying to update background color of above highlighted panel,I have Now assist enhanced chat activated. I have tried custom branding as well.Regards,Nishant
Hi Community, We are currently evaluating how to leverage Now Assist for Knowledge Management,and I’d like to learn from real-world experiences rather than just feature descriptions. In particular, we are looking at the following use cases and would ...
I want "now assist" to respond data from my custom tables. I believe I've to create a custom skill which will fetch the data and give the output to a prompt.It would be really helpful if someone can give detailed steps to achieve the same.#nowAssist
After enabling the Knowledge GAP Now Assist Skill, the expected knowledge gaps are not appearing in the Knowledge Center under Insights. Despite successful activation of the feature, no data or insights are being displayed in the interface where know...
Hello All, We have Now Assist for contract management. We are configuring the WSD - Lease Administration. The Lease adminsration is child table for OOTB contract table. Can we leverage now assist features from contract management to this WSD - Lease ...
Hi All,I am calling a Skill kit LLM from Flow Designer using Execute Skill. The whole ticket record is passed from the workflow to the skill kit. When running the flow designer, I am receiving a timeout error as the time limit is set to 60 seconds. H...
we will do the development and deployment of an automation in that identifies and closes IT requests that have remained in an “Awaiting Approval” state for more than 45 days without any activity.Automation will be built as mentioned below.-Detect IT ...
Im searching the closed request details in the rightside seach bar, but i didn't get the Request details.could you please provide the solution for this issue.
Does Now assist for SIR has the work-notes and additional comments summarization skill ?if we don't have this kind of skill OOB can we create a custom skill?
While going through the Service Now Platform implementation, there is task validation to be done (attached SS). But unfortunately, task details aren't visible. Can someone help me with suggestions on how to maximize the window for task details.#SNPIN...
Today (15th April) I saw in my developer site there was an highlight to upgrade my PDI to Australia release including Now Assist. I did not hesitate and upgraded it. Yes, the new PDI instance has Now Assist Enabled but plugins are not available to a...
