How to fetch and display dynamic External search links in Virtual Agent when Catalog Item is empty
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2 hours ago
Hi Everyone,I am designing a Virtual Agent flow where the user inputs a keyword to search for a Service Catalog item.Yes Path (Working Perfectly): If the item exists in the ServiceNow catalog, it routes to the "Yes" branch and displays the catalog link.No Path (Need Help): If the item is NOT found in our catalog, the flow goes to the "No" branch.My Requirement:On the "No" branch, instead of showing internal KB articles, I want the bot to dynamically search the web (like Google Search) using the user's input keyword, and directly provide the specific external search result links into the chat canvas.What I need help with:What is the best way to trigger a Google/External search from the "No" branch using a Script Action or REST API node?How can I map the external URL response so it displays as clickable links/cards for the user?Any step-by-step guidance, integration steps, or script snippets to achieve this fallback external search would be highly appreciated!(I have attached the screenshot of my current canvas flow below for reference).