How to integrate ServiceNow AI Agents with external Agents (outside ServiceNow)

Reaper1
Tera Contributor

‎02-25-2026 08:47 PM

Could any one guide on how we can integrate ServiceNow AI Agent (from AI Agent Studio) with external system Agent.

 

Requirement:

External Agent is an frontend for end users where they interact with External Agents and then External Agent needs to connect with ServiceNow AI Agent to answer/perform actions and pass back it to external agent.

 

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SahanaJ
Tera Contributor

‎02-25-2026 08:58 PM

Hi,

You can refer to the below article for detailed steps on configuring AI Agent interoperability. It may help you with your integration requirement

External Agents in ServiceNow via Google A2A - Ser... - ServiceNow Community

 

Thank You,

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