How to upgrade the instance to enable Now Assist

TajuddinMohd
Tera Contributor

‎03-23-2026 12:39 AM

Hello,
We have implemented ITSM and CSM on the ServiceNow instance. In this implementation, we have created a copy of the Record page in CSM Configurable Workspace. 
Now, we have planned to enable Now Assist.
Is all the Now Assist configuration enabled just by enabling the plugin or any further configurations are needed.
What are the steps to be followed? 

0 Helpfuls
  • 175 Views
1 REPLY 1

Dr Atul G- LNG
Tera Patron

‎03-23-2026 05:50 AM

You can start by simply enabling the out-of-the-box (OOTB) plugin first and then check if it fulfills your requirement. @TajuddinMohd 

*************************************************************************************************************
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/dratulgrover [ Connect for 1-1 Session]

****************************************************************************************************************
0 Helpfuls