How to use Skill Outputs inside a Custom Skill Kit prompt in Now Assist
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
10-08-2025 05:33 AM
- I’m trying to convert multiple Incident records into a single Problem record using the Now Assist Skill Kit.
- For this, I’ve created a custom Skill Kit that takes input in JSON format. I’ve also added output skills such as description and short description in string format.
- Now, I want to map these output skills inside the prompt so they can be used dynamically during execution.
- Can someone please guide me on how to properly reference or map Skill outputs in the prompt within a custom Now Assist Skill Kit?
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
10-27-2025 09:43 AM
Hi, how do you call this custom skill ? I would consider to instruct the model returning a JSON response with description and short description. Than write the parser on receiving side to process a skill output mapping retrieved values with corresponding attributes of impacted Problem record.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
02-18-2026 04:50 AM
Same I don't see the benefit of declaring Skill Output variables and can't map it dynamically. Only thing I could do is use a flow designer & map. Once u call the skill its output variables are shown in data picker.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
2 weeks ago
Has anyone managed to solve this or get this working? I'm trying to use the outputs of my skill but so far I'm stuck trying to get a workeable JSON to output..
