Team Virtual Agent - Live Agent

Jaya5
Tera Contributor

3 weeks ago

Hi All,

Team's Virtual Agent - Shows the Live Agent. That we want to turn off. 
We had un- checked visible for the Live Agent to but still we are able to see in the Teams VA - Live button is visible attached the screenshot of VA-LA. Please check and let us know you value suggestions to fix this issue.


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Tanushree Maiti
Kilo Patron

3 weeks ago

Hi @Jaya5 

 

 Check the post on similar issue. Hope it help you.

https://www.servicenow.com/community/virtual-agent-nlu-forum/how-to-hide-remove-the-quot-live-agent-...

 

Please mark this response as Helpful & Accept it as solution if it assisted you with your question.
Regards
Tanushree Maiti
ServiceNow Technical Architect
Linkedin:
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