I cant acsess to the Nowlearning

[Eunseo Lee]

[Ravi Chandra_K · Accepted solution]

Hello @Eunseo Lee 

Please try in different browser.. .

Try clearing the Browser Cache.. 

If the issue still exists,

Create a case in the Now Learning Case Management System. Refer below link on How to submit a case

Submitting a Support Case for Assistance 

Please refer the below article:

https://nowlearning.servicenow.com/lxp/en/get-started-with-now-learning-resources/key-contacts-for-t...

Please mark the answer as helpful and correct if helped. 

Kind Regards,

Ravi Chandra 

[Dr Atul G- LNG]

Hi @Eunseo Lee 

There can be many issues, 

Try another browser 

Try clear cache 

Try in mobile devices 

Try after some time 

In morning I used now learning n it's perfect fine.

[adelaide]

Hello,

I need urgent help. 

I can't access NOWlearning to see all the trainings that i have taken I left my previous company even though I paid for some of the trainings myself. I'm still tied to the company i was working for before Nowlearning was upgraded to be linked to partner account. I didn't use my company email address back then. I used my personal email account but can't access Nowlearning using my personal account. 

When i'm able to loginnto Servicenow Community, I see that my account is linked to the company i worked for 3 years ago. I still can't access Nowlearning no matter what i do.

I have stayed on top of all my Delta exams prior to not having access to Nowlearning but since I don't have access to Nowlearning, I can't take any of my delta exams anymore.

Your assistance will be appreciated.

[Dr Atul G- LNG]

Hi @adelaide 

Did you transfer your certificates to your new ID when you left the company? If not, that's why you're unable to access the learning platform now, as your account is still linked to your old company.

Below are the steps for merging your accounts:

First, clear your browser cache in Google Chrome and restart.
2. After that, log in to your new Now Learning account using your credentials via this link: https://nowlearning.servicenow.com/.

3.Click on the profile icon (typically showing your initials) in the top-right corner of the Now Learning page and select Update My Profile.

4.Scroll down to the "Identity" section and click on either the Update ID or Merge Old ID link.
If you've created a new ServiceNow ID, click Merge Old ID.
If you have not created a new ServiceNow ID, click Update ID
5. Carefully review the considerations provided.
(If you're ready to proceed, click Yes to submit the merge request, or click No if you'd prefer to continue later)
6.Enter your alternate ServiceNow ID in the provided field and follow the on-screen verification instructions.
(Note: If you're unable to access your email, click the Show other verification options link.)

7.Click Verify. You should then see the "Email Verified" page.

8.Review, Confirm and authorize the merge request details.

9.Finally, click Submit to complete the process. Your merge request is now submitted.
Please note:
Save your request ID for any support or troubleshooting you may need during the process.
The Merge Old ID process may take up to 48 hours to complete, while the Update ID process takes about 4 hours.
Once the process is finalized, you'll receive a confirmation email.

KB Article:
https://nowlearning.servicenow.com/lxp/en/account-employee-training-and-learning-credit-management/c...
https://nowlearning.servicenow.com/lxp/en/account-employee-training-and-learning-credit-management/c...