Although my CSA certification card is visible under the “My Credentials” section, I am unable to view or download the certificate. When I click on the View or Download option, no action occurs.
Issue: Now Assist Topic Discovery functionality failures blocking cert since December Partner is building a benefits AI agent using Now Assist, and experiencing: Timeout errors and chat lockoutsTopic flow loops (repeated questioning)Topics not appe...
we need to create custom table to send , receive data from azure, can we use multi reference field in sys_user table which we take from custom table
Can I view the actual usage of Request token amount, Response token amount, and Buffer token amount?I want to estimate token usage. I want to conduct tests in the development environment and base the estimate on the test results. Regarding Response T...
Hello Community,I am working with ServiceNow Predictive Intelligence (PI) to classify Incident Category and Subcategory, and I am facing an issue with training and evaluation of the Subcategory model.What I Have DoneCreated two separate PI classifica...
I’m currently working on a Proof of Concept (POC) to use Now Assist within Security Incident Response (SIR) to enable AI‑driven dynamic playbook branching during security incident handling. ObjectiveTo leverage Now Assist so that the SIR playbook can...
what are the current limitations of Incident management workflow
Hello Everyone,I am trying to access AI Agents Studio → Overview page, but I am encountering the following error:“403: You do not have permissions to access this page.”I have already installed the following plugins:Now Assist for AI AgentNow Assist f...
creating an application taking much time, How much time will i take to create aan application
In a ServiceNow email notification, can we add a button that, when clicked, executes a server-side script? Requirements- Renewal Workflow via ServiceNowThe email must include an option to extend the variable value for another 15, 30, or 90 days. Wh...
We activated AI Search on one of our portals but the URL to catalog items and KB articles has “id=form&table=” extra in the URL. This causes the catalog item and KB article to be opened as record in the backend instead of the portal view for our user...
Hi Community,I have an inbound email action script that updates Incident records based on email content. The script works fine when users send structured keywords like status: On-Hold or comments:.However, the challenge is that users often use variat...
Hi experts!Going through the documentation and working with Now Assist for creator earlier the creator role had to be given to the users who would like to use creator skills. However, our admins let us know that they are able to use code assist fe...
Hello Everyone.I wanted to check if there is any update or official guidance on MCP Server compatibility with ServiceNow at the moment.Issue I’m facing:I have a custom MCP Server locally hostedWhen I add it in ServiceNow AI Agent Studio and try to us...
