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Now Assist Skill Kit on Catalog Items

Hello, I would like to ask if it's possible to use Now Assist Skill Kit for some fields suggestion on Catalog Item before saving the form?Use Case:We are creating records via Catalog Item and what I need is to have some button/link (Custom Variable w...

Team Virtual Agent - Live Agent

Hi All,Team's Virtual Agent - Shows the Live Agent. That we want to turn off. We had un- checked visible for the Live Agent to but still we are able to see in the Teams VA - Live button is visible attached the screenshot of VA-LA. Please check and le...

Jaya5 by Tera Contributor
  • 330 Views
  • 1 replies
  • 0 helpfuls

AI‑Driven Knowledge Automation with Now Assist: Eliminating Tickets and Empowering User Self‑Service

Use Case and Requirements    This implementation shows how ServiceNow can automatically generate knowledge articles from resolved conversations, helping users solve common issues without requiring agent assistance.     When the solution is first prov...

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Resolved! Now Assist - Resolution Notes Generation

This skill is working as advertised but if a user clicks the Resolve Incident UI action on the Incident Record (not the Service Operations Workspace) there are no buttons to submit the notes.  Service Operations Workspace   Incident Form after clicki...

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Resolved! Service now AI

Dear all,I do not know if I am on the right place but lets try.I need to learn in Service now how AI can help a user to express hi problem and AI engine is capable out of user information to determine all necessary field to create the proper request ...

User687957 by Mega Guru
  • 2692 Views
  • 17 replies
  • 3 helpfuls