impersonate a user
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3 weeks ago
I want to ask the community about a simple approval flow and need help structuring the question. I have a form; I impersonate a user to submit it. Where should the requester see the approval/rejection message in the portal/Employee Center, besides email? In another browser I log in as the manager/approver who approves/rejects—where does the manager see their notifications and the related emails?
Please help me verify these two paths:
Requester path: where the end user sees the decision (in-app location and email).
Manager/approver path: where the approver sees pending approvals and any in-product notifications/emails.
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3 weeks ago
Hi @aikaterinik
In general cases the manager see the notification in portal "sp" tab "my approvals"
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3 weeks ago
@aikaterinik , I have a form; I impersonate a user to submit it. Where should the requester see the approval/rejection message in the portal/Employee Center, besides email?
Open the request/ticket in portal, check activity tab.
Manager can see it under My approval section in Employee Center portal.
Thanks & Regards,
Muhammad Iftikhar
If my response helped, please mark it as the accepted solution so others can benefit as well.
Muhammad Iftikhar
If my response helped, please mark it as the accepted solution so others can benefit as well.
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3 weeks ago
In the "my Tasks" i see the requests and tasks, where can I see the notification of request?
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3 weeks ago
end user can track it using Portal -> My Requests
Manager can see Pending Approval in Portal -> My Tasks
If my response helped please mark it correct and close the thread so that it benefits future readers.
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
