Initial NowAssist Panel activation doesnt work

[RoPaToTrick]

Hello eveyone,

I am experiencing an issue with the "initial" activation of the nowassist panel. In Test- and Dev. Instance it wasn´t a problem. The only difference there is that we directly activated the VA too, what is not intented in prod in the first step. In test i turned of the VA and the panel still works so I guess it has no effect if it is not activated both at the same time.

I have installed the application "App id: sn_itsm_gen_ai" Now Assist for ITSM.

I have activated some skills and went to NowAssist -> CI Admin console for configuration. 
Nothing special select, more or less all OOTB pre-settings. Following error occurs. 
The skills within the incident, e.g. Summarization are working.

Any ideas before opening a ticket at servicenow support?

Thank you in advance for all suggestions.
Patrick

[GlideFather · Accepted solution]

Hi @RoPaToTrick,

according to the response I would go contact the SN team via Case. The last thing you can do before that is to try repairing the plugin or check if it has the same version across environments. Otherwise the Now Assist capabilities is very difficult to debug ://

Good luck!

[RoPaToTrick]

Thank you for your reply 🙂
I have opened a case. The plugins are "repaird", but no changes. Also the versions of Now Assist for IT Service Management is the same. 

Let´s see.

Thank you
Regards,

Patrick