interaction records are creating in workitems

[lalithkumar]

hi everyone,

i m currently working in now assist in csm
so whenever interaction record is created

Workitem are not getting created on awa_work_item table even if i have correctly configured the channel , queue and assignment rule 
this preventing agent to receive request card from customer who are requesting connection to live agent from portal
can anyone help to slove this issue 

[PaulP3642197040]

Hi @lalithkumar  - I request you to try this given link once,

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0787998

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0965805

Below is the guide to troubleshoot you AWA - https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0963190

Let me know your results!