Is RITM and Request auto-cancellation an out-of-the-box behavior in ServiceNow?

[katreddis]

Hi everyone,

I have a question regarding the cancellation flow in ServiceNow.

If a Requested Item (RITM) is moved to the Cancelled state:
a) Will the associated approval and catalog tasks automatically get cancelled?
b) will the parent Request also get cancelled automatically?

[svirkar420]

Hi @katreddis , The behaviour depends on the configurations as well, but if you are asking for OOTB behaviour,

a. Yes, all associated Catalog Tasks under that RITM are automatically moved to “Cancelled”.

b. Yes, all related approvals are also cancelled automatically.

This happens because of business rules on the sc_task and sc_req_item tables.

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Best Regards.
Saurabh V.

[svirkar420]

Hi @katreddis , Did you find my answer helpful?
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Regards,

Saurabh V.

[CharanV98428402]

Hi @katreddis 

Yes, when a Requested Item (RITM) in ServiceNow is cancelled, all associated Catalog Tasks (sc_task) and related Approvals are also automatically cancelled. This behavior occurs due to out-of-the-box (OOB) business rules on the sc_req_item and sc_task tables that manage workflow dependencies between requests, items, tasks, and approvals.

Business Rules Involved:
1. Moot Approvals Upon Cancellation - sc_req_item
2. Close Tasks Due to Cancellations - task
3. Cancel Workflows Upon Cancellation - task

If this response helped resolve your issue, please mark it as the accepted solution and give it a thumbs up. This helps others in the community find the answer more easily.

Best Regards.
Charan

[Ankur Bawiskar]

@katreddis 

when RITM is cancelled there is this OOTB BR which cancels the flow

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