Issue: Now Assist Topic Discovery functionality failures blocking cert since December
Partner is building a benefits AI agent using Now Assist, and experiencing:
- Timeout errors and chat lockouts
- Topic flow loops (repeated questioning)
- Topics not appearing in discovery
- Error messages: "not enough information", "problem on my side", "technical issues"
The Certification Team and my Solutions Consultant couldn't resolve. It needs PM-level support on Now Assist Virtual Agent product behavior.
Who's the right contact for Now Assist Topic Discovery product issues?
